Regional Service Team Lead – Field Technicians

Toyota Material Handling Europe; Norwich; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary and commission

Attractive company pension

Company vehicle

Fuel card

Company sick pay

Voluntary critical illness cover

Free eye tests

Free flu jabs

24/7 Employee Assistance Programme

Benefits platform with instant DISCOUN

Job summary

Toyota Material Handling Europe seeks a Service Team Manager in the UK region to lead a field-based technician team and deliver industry-leading customer service. You will coach, support, and ensure safety and performance targets are met across your region.

You will build strong customer relationships, monitor KPIs, and drive continuous improvement while collaborating with internal teams to optimise service delivery.

Qualifications

• Experience leading or supervising a team in service/aftersales.
• Strong customer service and relationship management.
• Technical experience with forklift trucks or similar equipment.
• Excellent communication and people management.
• Coaching, motivation and development skills; organisational/problem-solving.
• Full UK driving licence.

Responsibilities

• Lead, coach and support a team of service technicians.
• Manage customer relationships across your region.
• Conduct performance reviews and development discussions.
• Monitor KPIs including productivity and first-time fix rates.
• Provide technical and operational guidance to technicians.
• Attend customer sites to support business demands.
• Coordinate with internal departments to ensure service delivery.
• Promote health, safety and compliance.
• Identify opportunities for continuous improvement.

Skills

Team leadership

Customer service

Communication

People development

Problem solving

Organisational skills

Driving licence

Job description

Toyota Material Handling Europe seeks a Service Team Manager in the UK region to lead a field-based technician team and deliver industry-leading customer service. You will coach, support, and ensure safety and performance targets are met across your region.

You will build strong customer relationships, monitor KPIs, and drive continuous improvement while collaborating with internal teams to optimise service delivery.