Service Team Leader

Perfect Placement; West Bedfont; On-site; GBP 33,300 - 40,700; Full time

Benefits offered by this job

Salary + bonus

42.5-hour week

Prestigious brand

Main dealership

23 days holiday

Staff benefits

Professional environment

Job summary

Perfect Placement is seeking an experienced Service Team Leader for a prestigious dealership near Heathrow. You will lead the Service Advisor team, ensuring exceptional customer service and efficient workshop operations.

The role offers progression within a renowned brand, a 42.5-hour week (Mon-Fri), and a competitive package with bonus opportunities. You will maintain high standards of professionalism and performance within a main dealership environment.

Qualifications

• Proven experience as a Service Advisor or similar in automotive sector.
• Strong leadership with ability to motivate teams.
• Excellent communication and interpersonal skills for team and customer relations.

Responsibilities

• Lead and motivate the Service Advisor team to deliver outstanding customer service.
• Model professionalism, customer care, and operational excellence.
• Manage workloads and processes to support the service department.
• Assist the Workshop Controller and Service Manager in their absence.
• Coach, guide, and develop team members to maximise performance.
• Handle customer queries professionally and maintain satisfaction.
• Monitor KPIs and improve service processes to meet targets.
• Maintain clear communication between customers, technicians and management.
• Schedule work, book appointments, and manage workshop loading.

Skills

Leadership

Customer service

Team motivation

Communication

Problem solving

Job description

We are recruiting on behalf of our client for an experienced Service Team Leader at their prestigious dealership near Heathrow. This is an excellent opportunity for a motivated automotive professional to lead a high-performing service department within a renowned prestige car dealership.

This Service Team Leader role offers a clear career progression in an esteemed dealership. If you are looking to further your career within the automotive sector and have the required experience, this is an opportunity not to be missed.

Key benefits for the successful Service Team Leader:

• Up to £37,000 basic salary plus bonus
• 42.5-hour week, Monday to Friday
• Opportunity to work with a prestigious car brand
• Main dealership environment
• 23 days holiday plus bank holidays
• Proven successful aftersales track record
• Access to extensive staff benefits, including development programmes and employer awards
• Supportive environment emphasising professionalism, integrity, and team growth

Duties of the Service Team Leader:

• Lead and motivate the Service Advisor team to deliver outstanding customer service and achieve operational success
• Model professionalism, customer care, and operational excellence
• Support the effective operation of the service department by managing workloads and processes
• Assist the Workshop Controller and Service Manager in their absence
• Coach, guide, and develop team members to maximise performance and job satisfaction
• Handle customer queries professionally, resolve escalated concerns, and maintain high levels of customer satisfaction
• Monitor and improve service processes to meet KPIs and customer expectations
• Maintain clear communication between customers, technicians, and management
• Manage workshop loading, book appointments, and ensure scheduling aligns with capacity
• Produce accurate job cards, estimates, invoices, and warranty documentation
• Identify additional sales opportunities through effective product explanations and onboardings

Requirements of the Service Team Leader:

• Proven experience as a Service Advisor or similar within the automotive industry
• Strong leadership skills with the ability to influence and motivate teams
• Excellent communication and interpersonal skills for team collaboration and customer relationshipsTrack record of delivering high levels of customer satisfaction and operational targets
• Good organisational skills to manage multiple priorities in a fast-paced environment
• Knowledge of workshop processes, KPIs, and automotive service procedures
• Self-motivated with a proactive approach to problem solving and decision making
• Demonstrates professionalism, integrity, and a commitment to delivering exceptional service