Service Team Leader

Glow; Stoke-on-Trent; On-site; GBP 28,000 - 40,000; Full time

Job summary

Glow is seeking a Service Team Leader to guide and develop our accommodation service aimed at helping people affected by domestic abuse rebuild their lives in safe, supportive environments. You will collaborate with the Service Manager to manage day-to-day operations, lead a dedicated team and ensure outstanding customer support.

You will safeguard residents, manage risks, drive improvements, and work with commissioners and local partners to enhance service delivery and compliance.

Qualifications

• Experienced people leader with a background in domestic abuse services, housing, supported accommodation or related environment.
• Strong commitment to safety, independence and positive outcomes for families.
• Knowledge of safeguarding, risk management and housing-related support.

Responsibilities

• Lead, motivate and support a team to deliver person-centred services.
• Oversee daily operation of accommodation services to meet quality standards and targets.
• Build partnerships with commissioners, support agencies and community organisations.
• Drive customer engagement initiatives and use feedback to improve services.
• Support safeguarding, health and safety, housing management and compliance.
• Coach and develop team members, fostering a high-performing culture.
• Contribute to growth and development of the service to meet needs.

Skills

People leadership

Safeguarding

Communication

Partnership building

Housing support

Risk management

Domestic abuse services

Job description

As a Service Team Leader, you'll play a key role in leading and developing our accommodation service, supporting people affected by domestic abuse to rebuild their lives in safe, supportive environments. Working closely with the Service Manager, you'll oversee day-to-day operations, lead a dedicated team, champion high-quality customer support, and ensure our accommodation services remain safe, compliant, and person-centred.

What you'll do

• Lead, motivate and support a team to deliver outstanding, person-centred services that achieve positive outcomes for customers.
• Oversee the daily operation of accommodation services, ensuring quality standards, performance targets and customer satisfaction are met.
• Build strong partnerships with commissioners, support agencies and community organisations to enhance service delivery.
• Drive customer engagement initiatives, using feedback to continuously improve services.
• Support safeguarding, health and safety, housing management and compliance across accommodation properties.
• Coach, develop and supervise team members, creating a positive and high-performing culture.
• Contribute to the growth and development of the service, ensuring it continues to meet customer and commissioning needs.

Who you are

• An experienced people leader with a background in domestic abuse services, housing, supported accommodation or a related environment.
• Passionate about supporting individuals and families to achieve safety, independence and positive futures.
• Knowledgeable about safeguarding, risk management, domestic abuse and housing-related support.
• A confident communicator who can build effective relationships with colleagues, customers and external partners.
• Organised, resilient and able to balance competing priorities while maintaining high standards.
• Values-driven, committed to equality, diversity and inclusion, and motivated to make a real difference in local communities.
• Holds a full UK driving licence and can work flexibly to meet service needs.

We may close this vacancy early if we receive a high volume of applications.

#DomesticAbuse #RelationshipAbuse #JobsThatGiveBack #Community #FullTime #GreatBenefits

INDLOW