Team Leader

Two Saints; Southampton; On-site; GBP 30,000 - 42,000; Full time

Job summary

Two Saints in Southampton is seeking a full-time role to lead and support a team, ensuring housing and specialist services for clients. You will supervise staff, manage attendance, drive KPIs, and coordinate with partners to improve outcomes for vulnerable clients.

You will recruit, manage on-call duties, safeguard clients, and maintain accurate records while working across sites. A strong commitment to homelessness issues and excellent communication are essential.

Qualifications

• Experience of working in a residential or institutional or similar sector.
• Excellent communication skills, both verbal and written.
• Strong keyboard skills for data inputting.
• Strong working knowledge of Microsoft Outlook, Excel, and Word.
• Ability to respond calmly to crisis.
• Deal promptly with and effectively react to challenging situations.
• Have an interest and genuine concern for homelessness and related issues.

Responsibilities

• To support your team to achieve their potential through regular staff supervision, coaching, reflective practice and team meetings.
• To assist the contract and performance manager with ensuring the service is fully operational, our clients are receiving the appropriate support, and service KPIs are met.
• To be responsible for attendance management, performance management, quality assurance and any other staff related queries.
• To attend meetings, working closely with other agencies, services, stakeholders or commissioners to provide high quality support, manage risks and support service funding.
• To plan your team's rota, taking training and absence into account to ensure capacity within the team to support clients and prioritise high risk management referrals.
• To support your team where needed with their workload, and support a small caseload of clients.
• To be involved in the recruitment of staff for your team.
• To ensure an effective and timely response to all safeguarding issues taking appropriate action.
• To collate data and generate reports where needed.
• To support clients and staff in trauma informed and psychologically informed ways.
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times.
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures.
• To provide basic first aid assistance until help arrives (full training is provided).
• To work confidently and efficiently when lone working.
• To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks.
• To maintain confidentiality.
• To carry out any other reasonable duties required in the interest of the organisation.

Skills

Communication skills

Data entry

MS Office

Teamworking

Crisis management

Homelessness awareness

Driving licence

Lone working

Leadership experience

Tools

Microsoft Outlook

Excel

Word

Job description

FULL TIME To lead and be part of a team that supports our clients to keep them safe and help them achieve their goals.

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

Main Responsibilities

• To support your team to achieve their potential through regular staff supervision, coaching, reflective practice and team meetings
• To assist the contract and performance manager with ensuring the service is fully operational, our clients are receiving the appropriate support, and service KPIs are met
• To be responsible for attendance management, performance management, quality assurance and any other staff related queries
• To attend meetings, working closely with other agencies, services, stakeholders or commissioners to provide high quality support, manage risks and support service funding
• To increase the presence of service in the local area, and engage with local communities and external partners to develop relationships, to identify how they can support us and our clients, maximise opportunities for clients as well as help us to win tenders and maintain contracts
• To plan your team's rota, taking training and absence into account to ensure capacity within the team to support clients and prioritise high risk management referrals
• To support your team where needed with their workload, and support a small caseload of clients
• To be involved in the recruitment of staff for your team
• To ensure an effective and timely response to all safeguarding issues taking appropriate action
• To collate data and generate reports where needed
• To support clients and staff in trauma informed and psychologically informed ways
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
• To provide basic first aid assistance until help arrives (full training is provided)
• To work confidently and efficiently when lone working
• To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks
• To maintain confidentiality
• To carry out any other reasonable duties required in the interest of the organisation

Additional Responsibilities

• This role has line management responsibilities
• This role has financial authorisation responsibilities
• This role has on call responsibilities

Role Requirements

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
• This role will require a full drivers’ licence and access to a vehicle
• This role will require you to work flexibly across several sites
• This role will require you to work with clients on a one-to-one basis
• This role will require you to work nights and/or weekends
• This role will require you to lone work

Essential Criteria

• Experience of working in a residential or institutional or similar sector
• Excellent communication skills, both verbal and written
• Clear verbal and written English
• Strong keyboard skills for data inputting
• Strong working knowledge of Microsoft Outlook, Excel, and Word
• Confident and assertive manner
• Strong team working
• Ability to respond calmly to crisis
• Deal promptly with and effectively react to challenging situations
• Have an interest and genuine concern for homelessness and related issues

DESIRABLE CRITERIA

• Experience of working in a leadership role
• Understanding of the complex support needs of people experiencing homelessness or those with complex needs
• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
• Understanding of risk assessment and person-centred, outcomes-based delivery