Accommodation Services Team Lead — Safe Housing & Impact

Glow; Stoke-on-Trent; On-site; GBP 28,000 - 40,000; Full time

Job summary

Glow is seeking a Service Team Leader to guide and develop our accommodation service aimed at helping people affected by domestic abuse rebuild their lives in safe, supportive environments. You will collaborate with the Service Manager to manage day-to-day operations, lead a dedicated team and ensure outstanding customer support.

You will safeguard residents, manage risks, drive improvements, and work with commissioners and local partners to enhance service delivery and compliance.

Qualifications

• Experienced people leader with a background in domestic abuse services, housing, supported accommodation or related environment.
• Strong commitment to safety, independence and positive outcomes for families.
• Knowledge of safeguarding, risk management and housing-related support.

Responsibilities

• Lead, motivate and support a team to deliver person-centred services.
• Oversee daily operation of accommodation services to meet quality standards and targets.
• Build partnerships with commissioners, support agencies and community organisations.
• Drive customer engagement initiatives and use feedback to improve services.
• Support safeguarding, health and safety, housing management and compliance.
• Coach and develop team members, fostering a high-performing culture.
• Contribute to growth and development of the service to meet needs.

Skills

People leadership

Safeguarding

Communication

Partnership building

Housing support

Risk management

Domestic abuse services

Job description

Glow is seeking a Service Team Leader to guide and develop our accommodation service aimed at helping people affected by domestic abuse rebuild their lives in safe, supportive environments. You will collaborate with the Service Manager to manage day-to-day operations, lead a dedicated team and ensure outstanding customer support.

You will safeguard residents, manage risks, drive improvements, and work with commissioners and local partners to enhance service delivery and compliance.