Service Team Leader

Hendy Group; Horsham; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Induction & training programme

Life Insurance

Bupa Healthcare Cash Plan

Company pension scheme

25 days holiday

Job summary

Hendy Group in Horsham is seeking an experienced Aftersales / Service Team Leader to join the management team overseeing our Ford and Mazda service operations. This 12-month fixed term contract focuses on ensuring the highest right-first-time standards, optimising workshop efficiency, and delivering exceptional customer service while driving profitability.

You will allocate work, set standards, monitor training, and liaise with Service Advisors and the Workshop Controller to meet customer

Qualifications

• Experience in busy vehicle service department.
• Excellent customer service focus.
• Strong communication and organisational skills.
• Full UK driving licence.
• Knowledge of FCA regulations is beneficial.

Responsibilities

• Lead service team to achieve right-first-time quality.
• Allocate work and set service standards.
• Promote a positive working environment and monitor training needs.
• Liaise with Service Advisors and Workshop Controller to meet customer requirements.

Job description

We have an exciting opportunity for an experienced Aftersales / Service Team Leader to join our management team overseeing the service operations at our Ford + Mazda dealership in Horsham. Please note that this role is a 12 Month Fixed Term Contract. The Opportunity: You will be responsible for ensuring all servicing and repairs are carried out effectively to achieve the highest possible 'right first-time' standards for technical quality, whilst optimising workshop efficiency. As a Service Team Leader you will be supporting the Service Manager by ensuring the department is efficient and profitable whilst also delivering the highest level of customer service. You must be commercially minded, passionate about the motor industry and be motivated to exceed targets. You will be responsible for supporting all colleagues within the Service team, allocating work, setting standards and promoting a positive working environment, as well as monitoring the team's training requirements to ensure all members of the department are able to deliver the required level of expertise. Day-to-day, you will liaise with the Service Advisors and Workshop Controller to resolve any potential problems and to guarantee all customer requirements are met.

Hendy Induction - please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.

You will need technical knowledge and experience of working in a busy Service department, so the opportunity would suit a Service Advisor or Workshop Controller. Possessing the skills and behaviours below, combined with a drive to deliver, will allow you to be a success in this role:

• Outstanding customer service skills and a passion of giving customers a 'right first-time' experience;
• Strong communication and organisational skills with a high level of self-motivation;
• The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives;
• Computer literacy with a strong numerical ability;
• Up to date knowledge of vehicle and consumer legislation and FCA regulations; and
• A full UK driving licence.

Successful candidates will be subject to appropriate pre-employment checks, including right to work verification and DBS checks.

Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment.

We also offer the following benefits:

• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 25 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.