General Manager

Hendy Group; Southampton; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Car benefit scheme

Pension

Healthcare

Career progression

Job summary

Hendy Group, one of the UK's leading automotive retailers, seeks a General Manager to oversee Southampton JLR operations and drive profitability, customer satisfaction, and team performance across sales, aftersales and parts.

You will report to the Regional Operational Director and lead a multi-site operation with a focus on strategic leadership, financial oversight, and uncompromising customer experience while upholding brand standards with manufacturer partners.

Qualifications

• Proven experience in a management role within automotive or related industry.
• Strong track record of delivering operational and financial results.
• Outstanding leadership skills to inspire and manage diverse teams.
• Customer-focused mindset with a passion for service excellence.
• Excellent communication and interpersonal abilities.

Responsibilities

• Inspire and motivate teams to achieve sales, aftersales and customer satisfaction targets.
• Develop and implement short- and long-term business strategies to meet financial goals.
• Oversee day-to-day operations of sales, service and parts across sites.
• Drive dealership profitability and cashflow management against budgets.
• Ensure world-class customer experience at every touchpoint of the journey.
• Maintain strong relationships with manufacturer partners and uphold brand standards.

Skills

Leadership

Strategic planning

Operational management

Financial oversight

Customer experience

Communication skills

Commercial acumen

Job description

Are you a driven, customer-focused leader with a proven track record of delivering operational excellence? Hendy Group, one of the UK's most respected privately owned automotive retail groups, is seeking exceptional General Managers to oversee all aspects of dealership operations to drive profitability, deliver customer satisfaction, manage team performance, and uphold dealership brand standards across our multi-site dealership network in the South of England., As a General Manager - Southampton JLR, you'll play a pivotal senior role, with responsibility for the performance of your dealership/s, ensuring success across all areas, including sales, aftersales and customer satisfaction. Reporting directly to the Regional Operational Director, you'll lead your team to deliver outstanding results while maintaining the high standards of Hendy Group and our manufacturer partners. The Accountabilities:

• Team Leadership: Inspire and motivate your team to achieve and exceed sales, aftersales and customer satisfaction targets, fostering a culture of accountability and excellence to develop high-performing colleagues.
• Strategic Leadership: Develop and implement short, and long-term business strategies to meet financial and operational goals.
• Operational Management: Oversee day-to-day operations of sales, service and parts, ensuring smooth and efficient processes across all departments.
• Financial Oversight: Drive dealership profitability against budget, cashflow forecasts etc.
• Customer Experience: Ensure a world-class customer experience at every stage of the journey, building loyalty and enhancing the dealership's reputation.
• Brand Partnership: Maintain strong relationships with manufacturer partners, ensuring compliance with their standards and objectives.

To succeed as General Manager you will need:

• Proven experience in a management role within the automotive or related industry.
• A strong track record of delivering operational and financial results.
• Outstanding leadership skills with the ability to inspire and manage diverse teams.
• A customer-focused mindset, with a passion for delivering exceptional service.
• Excellent communication and interpersonal skills.
• Strong commercial acumen and a good understanding of the automotive retail and aftersales environment.
• A results-driven mindset, with focus on continuous improvement and operational excellence.

At Hendy Group, we are proud to have become a leading automotive dealer group employing 1600 colleagues, representing 20+ manufacturer brands across 60 + locations. To continue this success and build for future growth, we are reviewing the way in which we operate to enhance efficiency, streamline communication, and improve collaboration. This desire to continually improve and innovate reflects our commitment to delivering a world-class experience to our customers, creating a great place for careers to flourish for our colleagues and enables us to best serve the communities in which we operate. We are looking for talented individuals to join us as we shape the future of Hendy Group.

Join our Management Team - One Vision, One Team, One Hendy., Hendy Group has a heritage of over 165 years, representing a wide portfolio of automotive brands, operating across a number of locations and are recognised as the UK's largest multi-franchise dealership network, employing over 1600 colleagues. We pride ourselves on setting world class standards in the automotive retail, aftersales and parts industry, making us one of the most trusted names in automotive.

Successful candidates will be subject to appropriate pre-employment checks, including right to work verification and DBS checks.

What We Offer:

• A competitive salary with a performance-related bonus.
• Access to the car benefit scheme.
• Comprehensive benefits, including pension, healthcare, and more.
• A dynamic, supportive working environment.
• Opportunities for professional development and career progression.

Hendy Induction - please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.

Why Hendy Group? Joining Hendy Group means becoming part of a business that values its people, prioritises innovation, and is dedicated to delivering excellence. With our rich history of 165 years, and an exciting future, we're the perfect place to take your career to the next level.