Service Team Lead – Tech Ops & Customer Care

Toyota Material Handling Romania; Norwich; Vor Ort; GBP 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Pension

Free parking

Sick pay

Critical illness cover

Eye tests

Flu jabs

Employee assistance programme

Discounts for major shops

Zusammenfassung

Toyota Material Handling is seeking a Service Team Manager to lead and support a team of technicians delivering frontline customer service. You will manage customer relationships in your regional area and ensure high-quality service delivery across the network.

You will perform technician duties when required and bring strong leadership, excellent communication, and technical awareness to optimise service operations. The role offers opportunities for progression within Toyota.

Qualifikationen

• Experience leading frontline service teams.
• Proven ability to deliver excellent customer service.
• Strong communication and relationship-building skills.
• Self-motivation and ability to manage multiple priorities.

Aufgaben

• Lead and develop a team of service technicians.
• Manage customer relationships in your regional area.
• Perform technician duties as needed to support service delivery.
• Apply knowledge of service operations to improve frontline service.

Kenntnisse

Team leadership

Customer service

Communication

Self-management

Time management

Technical awareness

Jobbeschreibung

Toyota Material Handling is seeking a Service Team Manager to lead and support a team of technicians delivering frontline customer service. You will manage customer relationships in your regional area and ensure high-quality service delivery across the network.

You will perform technician duties when required and bring strong leadership, excellent communication, and technical awareness to optimise service operations. The role offers opportunities for progression within Toyota.