Service Team Manager

Toyota Material Handling UK Limited; Norwich; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Company pension

Free parking

Employee discounts

Sick pay

Critical illness cover

Eye tests

Flu jabs

Employee assistance program

Gym membership discounts

Job summary

Toyota Material Handling UK Limited is seeking a Service Team Manager to lead and support a team of technicians delivering frontline customer service across the region. You will manage customer relationships, oversee day-to-day service operations and step in to perform technician duties when required.

The role requires strong leadership, communication and organisational skills to drive service excellence. We offer industry-leading training, a competitive salary and benefits package as part of

Qualifications

• Experience leading a service team.
• Strong communication & relationship-building.
• Proactive self-management.
• Excellent organisational skills.
• Knowledge of service operations.

Responsibilities

• Lead and support a team of service technicians.
• Manage customer relationships in your regional area.
• Perform technician duties as and when required.

Skills

Team leadership

Customer service

Communication skills

Self-management

Time management

Technical awareness

Job description

We are looking for a Service Team Manager to lead and support a team of technicians to provide industry leading frontline customer service.

About the role

The role involves leading a team of technicians to successfully deliver excellent customer service.

On a day-to-day basis this is what you would be doing:

• Working with and leading your team of service technicians
• Managing customer relationships in your regional area
• Performing technician duties as and when required

We are looking for someone who has knowledge of service operations and providing excellent customer service.

Here is a quick tick list for the other skills we are looking for

• Ability to lead, develop and motivate a team
• Excellent communication and relationship building
• Self-management skills
• Organisation and time management skills
• Technical awareness with service operations

Our Offer

• We offer a competitive salary; an attractive company pension, free parking and vending machines at our centres, generous company sick pay, voluntary critical illness cover, free eye tests and flu jabs and access to a 24/7 employee assistance programme.
• We also reward our team members with a scheme that includes discounts for major shops, gym memberships, discount on family days out.

We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.

Why choose Toyota?

Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK. We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers.

We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.

To find out more visit toyota-forklifts.co.uk.