Service Team Manager

Toyota Material Handling Romania; Norwich; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Pension

Free parking

Sick pay

Critical illness cover

Eye tests

Flu jabs

Employee assistance programme

Discounts for major shops

Job summary

Toyota Material Handling is seeking a Service Team Manager to lead and support a team of technicians delivering frontline customer service. You will manage customer relationships in your regional area and ensure high-quality service delivery across the network.

You will perform technician duties when required and bring strong leadership, excellent communication, and technical awareness to optimise service operations. The role offers opportunities for progression within Toyota.

Qualifications

• Experience leading frontline service teams.
• Proven ability to deliver excellent customer service.
• Strong communication and relationship-building skills.
• Self-motivation and ability to manage multiple priorities.

Responsibilities

• Lead and develop a team of service technicians.
• Manage customer relationships in your regional area.
• Perform technician duties as needed to support service delivery.
• Apply knowledge of service operations to improve frontline service.

Skills

Team leadership

Customer service

Communication

Self-management

Time management

Technical awareness

Job description

We are looking for a Service Team Manager to lead and support a team of technicians to provide industry leading frontline customer service.

About the role

The role involves leading a team of technicians to successfully deliver excellent customer service.

On a day-to-day basis this is what you would be doing:

• Working with and leading your team of service technicians
• Managing customer relationships in your regional area
• Performing technician duties as and when required

We are looking for someone who has knowledge of service operations and providing excellent customer service.

Here is a quick tick list for the other skills we are looking for

• Ability to lead, develop and motivate a team
• Excellent communication and relationship building
• Self-management skills
• Organisation and time management skills
• Technical awareness with service operations

Our Offer

• We offer a competitive salary; an attractive company pension, free parking and vending machines at our centres, generous company sick pay, voluntary critical illness cover, free eye tests and flu jabs and access to a 24/7 employee assistance programme.
• We also reward our team members with a scheme that includes discounts for major shops, gym memberships, discount on family days out.

We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.

Why choose Toyota?

Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK. We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers.

We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.

To find out more visit toyota-forklifts.co.uk.