Service Team Lead: Customer-Driven Tech Operations

Toyota Material Handling UK Limited; Norwich; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Company pension

Free parking

Employee discounts

Sick pay

Critical illness cover

Eye tests

Flu jabs

Employee assistance program

Gym membership discounts

Job summary

Toyota Material Handling UK Limited is seeking a Service Team Manager to lead and support a team of technicians delivering frontline customer service across the region. You will manage customer relationships, oversee day-to-day service operations and step in to perform technician duties when required.

The role requires strong leadership, communication and organisational skills to drive service excellence. We offer industry-leading training, a competitive salary and benefits package as part of

Qualifications

• Experience leading a service team.
• Strong communication & relationship-building.
• Proactive self-management.
• Excellent organisational skills.
• Knowledge of service operations.

Responsibilities

• Lead and support a team of service technicians.
• Manage customer relationships in your regional area.
• Perform technician duties as and when required.

Skills

Team leadership

Customer service

Communication skills

Self-management

Time management

Technical awareness

Job description

Toyota Material Handling UK Limited is seeking a Service Team Manager to lead and support a team of technicians delivering frontline customer service across the region. You will manage customer relationships, oversee day-to-day service operations and step in to perform technician duties when required.

The role requires strong leadership, communication and organisational skills to drive service excellence. We offer industry-leading training, a competitive salary and benefits package as part of