Rental Customer Service - Team Leader

Toyota Material Handling Logistics Solutions AB; Leicester; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary and commission

Company pension

Company vehicle

Fuel card

Company sick pay

Voluntary critical illness cover

Free eye tests

Free flu jabs

24/7 Employee Assistance Programme

Discount platform

Job summary

Toyota Material Handling UK is seeking a Rental Customer Service Team Leader to guide the Short Term Rental team, ensuring excellent service delivery while supporting growth and customer satisfaction.

You will lead, coach and develop the team, manage enquiries and orders, and partner with stakeholders to optimise fleet planning and profitability, while maintaining strong financial controls and customer focus.

Qualifications

• Proven leadership capability to motivate and develop a high-performing team.
• Interpersonal and relationship-building skills.
• Excellent organisational, planning and self-management abilities.
• Customer-first mindset with integrity and accountability.
• Experience with invoicing, credits, customer queries and financial administration.
• Good knowledge of customer relationship management principles.
• Strong Microsoft Office skills.
• Collaborative approach and ability to work with multiple stakeholders.

Responsibilities

• Lead, coach and develop team through regular reviews and meetings.
• Manage all incoming Short Term Rental enquiries and requests.
• Process rental orders accurately using established systems.
• Manage credits, invoicing and administration for financial control.
• Collaborate with internal stakeholders for fleet planning and utilisation.
• Monitor fleet performance, pricing and utilisation to maximise profitability.
• Support development of new rental business opportunities and market growth.
• Ensure customer issues and fleet-related concerns are managed per policy.
• Oversee admin of demo and trial fleets and collect off-hired units promptly.
• Drive achievement of operational KPIs and maintain a customer-first culture.

Skills

Leadership

Customer service

Organisational skills

Communication

Invoicing/financial administration

CRM principles

MS Office

Stakeholder management

Tools

MS Office

CRM software

Job description

We're looking for a Rental Customer Service Team Leader to lead our Short Term Rental team, ensuring exceptional service delivery while supporting business growth and customer satisfaction.

What You'll Be Doing:

As the Rental Customer Service Team Leader, you'll be responsible for leading and developing a customer service team while ensuring the smooth operation of our Short Term Rental services. Key responsibilities include:

• Leading, coaching and developing team members through regular reviews, performance conversations and team meetings.
• Managing all incoming Short Term Rental enquiries and requests.
• Processing rental orders accurately using established systems and procedures.
• Managing credits, invoicing and administrative processes to maintain excellent financial control.
• Working closely with internal stakeholders to ensure accurate fleet planning and utilisation.
• Monitoring rental fleet performance, pricing and utilisation, identifying opportunities to maximise profitability.
• Supporting the development of new rental business opportunities and market growth.
• Ensuring customer issues, fleet damage and field-based concerns are managed effectively and in line with company policy.
• Overseeing the administration of demo and trial fleets and ensuring off-hired units are collected promptly.
• Driving achievement of operational KPIs and maintaining a customer-first culture across the team.

We're looking for an inspiring leader who combines strong customer service expertise with excellent organisational and communication skills.

You’ll ideally have:

• Proven leadership capability with the ability to motivate, develop and support a high-performing team.
• Strong interpersonal and relationship-building skills.
• Excellent organisational, planning and self-management abilities.
• A customer-first mindset with high levels of integrity, empathy and accountability.
• Experience working with invoicing, credits, customer queries and financial administration.
• Good knowledge of customer relationship management principles.
• Strong Microsoft Office skills.
• A collaborative approach and the ability to work effectively with multiple stakeholders.

What we offer:

• Competitive salary and commission
• Attractive company pension
• Company vehicle
• Fuel card
• Company sick pay
• Voluntary critical illness cover
• Free eye tests
• Free flu jabs
• 24/7 Employee Assistance Programme
• Benefits platform with instant discounts and offer

We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.

Why choose Toyota?

Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK.

We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.

Our commitment is to read each application carefully, however due to the high volume of applications we receive regrettably only those selected for an interview will be contacted.

Toyota Material Handling UK is an equal opportunities employer.