Service Support Manager

Mitie; Birmingham; Presencial; GBP 29.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Virtual GP access for you and family

Salary Finance with early pay access

Flexible lifestyle benefits via Choice

Descripción de la vacante

Mitie is seeking a Service Support Manager in Birmingham to deliver excellent service standards across multiple retail cleaning contracts. The role involves auditing inspections, monitoring SLAs, and ensuring safety and compliance across around 65 locations.

The ideal candidate will have management experience in facilities/soft services, strong customer service skills, and proficient IT abilities. A full UK driving licence is required as company car is provided.

Formación

• Previous management experience in soft services/cleaning within facilities management.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• Full UK clean driving licence (company car provided).

Responsabilidades

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

Conocimientos

Management experience

Customer service

Communication skills

Organisational skills

Time management

IT literacy

Driving licence

Herramientas

Microsoft Office

Descripción del empleo

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

We're looking for a Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.

Contract: Retail Cleaning - Various sites (around 65 locations)Type: PermHours: 40Pay: £32,000Location: B'ham

Role Responsibilities:

• -Build strong relationships with contract clients and conduct audit inspections.
• -Monitor performance against SLAs and cleaning specifications.
• -Manage daily employee wages and ensure Health & Safety compliance.
• -Follow statutory Fire and Safety regulations to mitigate risks.
• -Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

What we're looking for:

• -Previous management experience in soft services/cleaning within facilities management.
• -Excellent customer service and communication skills.
• -Strong organisational and time management abilities.
• -IT literacy, especially in Microsoft Office.
• -Full UK clean driving licence (company car provided).

What we offer you:

• -Access to a virtual GP for you and your household.
• -Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
• -Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.