Service Support Manager

Mitie Group; Birmingham; Presencial; GBP 29.000 - 35.000; Jornada completa

Descripción de la vacante

Mitie Group is seeking a Service Support Manager to deliver excellent service standards across 65 sites, ensuring SLA compliance and adherence to cleaning specifications.

You will build strong client relationships, monitor performance against SLAs, manage daily wages, and ensure Health & Safety compliance, with a UK driving licence and IT proficiency.

Mitie operates offices, shopping centres, hospitals and airports, creating better places for communities to thrive.

Formación

• Previous management experience in soft services/cleaning within facilities management.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• Full UK clean driving licence (company car provided).
• IOSH Health & Safety qualification desirable.

Responsabilidades

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

Conocimientos

Customer service

Communication

Organization

Time management

IT literacy (MS Office)

Educación

IOSH Health & Safety qualification

Herramientas

Microsoft Office

Descripción del empleo

We're looking for a Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.

Contract: Retail Cleaning - Various sites (around 65 locations)Type: PermHours: 40Pay: £32,000Location: B'ham

Role Responsibilities:

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

Previous management experience in soft services/cleaning within facilities management.

• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• Full UK clean driving licence (company car provided).
• IOSH Health & Safety qualification desirable.

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.