Service Support Manager

Mitie; Wales; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

Mitie invites applications for a Service Support Manager / Area Manager to oversee service delivery across multiple sites within Wales and the surrounding areas. The role involves visiting sites, maintaining strong client relationships, and ensuring adherence to SLAs and cleaning specifications.

You will manage daily wages, uphold Health & Safety standards, and ensure compliance with fire safety regulations while aligning operations with company procedures.

Qualifications

• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• Full UK clean driving licence (company car provided).
• IOSH Health & Safety qualification is highly desirable.

Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

Skills

Customer service

Communication

Organisational skills

Time management

Driving licence (UK)

IOSH qualification (desirable)

Tools

Microsoft Office

Job description

Join Mitie - the future of high performing places.

HOURS: Monday to Friday, 37.5 hours

LOCATION: Wales and borders - Site visits

Mitie have an exciting new opportunity for a Service Support Manager / Area Manager to support our contract with Network Rail. You will be responsible for the delivery of excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures. This position is a mobile / hybrid position as you will be visiting multiple sites.

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

What we are looking for:

• Excellent customer service and communication skills,
• Strong organisational and time management abilities,
• IT literacy, especially in Microsoft Office,
• Full UK clean driving licence (company car provided),
• IOSH Health & Safety qualification is highly desirable,