Service Support Manager

Mitie; Exeter; Hybrid; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Company car provided

Job summary

Mitie is seeking a Service Support Manager / Area Manager to support the Network Rail contract. The role is mobile and hybrid, covering Exeter and surrounding areas with site visits.

You will ensure high service standards, meet SLA requirements and comply with cleaning specifications and procedures. Key duties include auditing sites, maintaining client relationships, monitoring performance, managing workforces, and enforcing Health & Safety regulations.

Qualifications

• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• Full UK clean driving licence (company car provided).
• IOSH Health & Safety qualification is highly desirable.

Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

Skills

Customer service

Communication

Organisational skills

Time management

IT literacy

Driving licence

IOSH qualification

Job description

Join Mitie - the future of high performing places.

HOURS: Monday to Friday, 37.5 hours

LOCATION: Exeter and surrounding areas - Site visits

Mitie have an exciting new opportunity for a Service Support Manager / Area Manager to support our contract with Network Rail. You will be responsible for the delivery of excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures. This position is a mobile / hybrid position as you will be visiting multiple sites.

• -Build strong relationships with contract clients and conduct audit inspections.
• -Monitor performance against SLAs and cleaning specifications.
• -Manage daily employee wages and ensure Health & Safety compliance.
• -Follow statutory Fire and Safety regulations to mitigate risks.
• -Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

What we are looking for:

• -Excellent customer service and communication skills,
• -Strong organisational and time management abilities,
• -IT literacy, especially in Microsoft Office,
• -Full UK clean driving licence (company car provided),
• -IOSH Health & Safety qualification is highly desirable,