Service Support Administrator

VisionTrack; Royal Tunbridge Wells; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Support Administrator to enhance their customer service team. This role involves monitoring service tickets, validating reports, and collaborating with both customers and internal teams. The ideal candidate will possess a keen interest in technology, strong communication skills, and the ability to multitask effectively. Join a forward-thinking company that values innovation and customer satisfaction, and be part of a dynamic environment where your contributions will directly impact service quality and efficiency.

Qualifications

• Good knowledge of computer systems and a keen interest in technology.
• Excellent verbal and written communication skills.

Responsibilities

• Monitoring Service Tickets from start to completion.
• Raising customer invoices for service tickets.
• Liaising with customers regarding Purchase Order requirements.

Skills

Customer Service Orientation

Attention to Detail

Verbal Communication

Written Communication

Administrative Skills

Multitasking

Proficiency in Microsoft Office 365

Tools

Microsoft Office 365

Internal Bespoke Systems

Job description

VisionTrack Royal Tunbridge Wells, England, United Kingdom

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VisionTrack Royal Tunbridge Wells, England, United Kingdom

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Overview:

VisionTrack is a leading provider of video telematics solutions, offering innovative technology to enhance fleet management and safety. Our cutting-edge products empower businesses to optimise operations and improve driver safety through advanced video and AI technologies.

Job Title: Service Support Advisor

Location: UK-Kent-Tunbridge Wells

Responsibilities:

• Monitoring Service Tickets from start to completion.
• Reviewing and validation of service job sheets for accuracy.
• Validating Service Reports (Job sheets) from 3rd Party Suppliers.
• Validating Warranty Status on service tickets.
• Closing Service Tickets.
• Raising customer invoices for service tickets.
• Liaising with customers regarding Purchase Order requirements.
• Collaborating with internal technical support to validate product usage.
• Coordinating with 3rd party suppliers regarding service levels and escalations.
• Handling service ticket queries and follow-up.
• Supporting Account Managers with ticket volume reports for key accounts.
• Participating in online meetings with 3rd parties and customers, providing feedback and overviews.
• Validating labour costs and product usage.
• Reviewing and validating 3rd party supplier purchase orders.
• Reviewing billing data reports for allocated customers.
• Using internal platforms for vehicle and project monitoring.

Qualifications:

• Good knowledge of computer systems and a keen interest in technology.
• Excellent verbal and written communication skills.
• Customer service orientation.
• Attention to detail.
• Administrative experience.
• Ability to prioritize and multitask.
• Proficiency in Microsoft Office 365 and internal bespoke systems.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services