Service Supervisor – Material Handling Equipment

Jungheinrich UK; Felixstowe; On-site; GBP 28,000 - 34,000; Full time

Job summary

Jungheinrich UK Limited is seeking a committed Service Technician to repair and maintain materials handling equipment. The role requires a clean driving licence, a good educational baseline, and proven customer-facing experience.

You will work standard hours with potential for on-call duties and will need to communicate effectively to meet contractual obligations. Responsibilities include preventative maintenance, fault repair, accurate reporting, stock control, and developing customer

Qualifications

• The ideal candidate will hold a clean driving license and have a good level of education.
• They will also have experience of working in a customer facing environment and be used to working unsupervised.

Responsibilities

• Repair and preventative maintenance of materials handling and ancillary equipment.
• Repair of materials handling and ancillary equipment.
• Accurately complete service reports and time sheets.
• Manage and control parts stock.
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations.
• Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival.
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner.
• Ensure all company and customer health and safety procedures are met.
• Identify sales leads for the Jungheinrich range of equipment and After Sales products.
• Act as a Company Ambassador at all times.
• In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive)

Skills

Clean driving licence

Customer-facing experience

Time management

Problem solving

Flexibility

Initiative

Business acumen

Customer orientation

Decision making

Negotiation and influencing

Education

Good level of education

Job description

Jungheinrich UK Limited is seeking a committed Service Technician to repair and maintain materials handling equipment. The role requires a clean driving licence, a good educational baseline, and proven customer-facing experience.

You will work standard hours with potential for on-call duties and will need to communicate effectively to meet contractual obligations. Responsibilities include preventative maintenance, fault repair, accurate reporting, stock control, and developing customer