Service Scheduling Coordinator

Agilent Technologies, Inc.; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An international technology company seeks a Service Scheduling Coordinator in Manchester. The role combines remote work with office days, scheduling service visits for repairs and installations, ensuring productivity and customer satisfaction. Ideal candidates have coordination experience, strong communication skills, and the ability to thrive in a dynamic environment. Benefits include training opportunities, a comprehensive benefits package, and a supportive team culture. Start your career with a global leader in life sciences and diagnostics!

Benefits

Profit bonus

Life insurance

Pension plan

Healthcare plan

Employee assistance program

Training opportunities

Active sports and social program

Qualifications

• Experience in service coordination, logistics or maintenance planning is an advantage.
• Good written and spoken English skills are required.
• Customer-focused mindset and ability to work in a fast-paced environment.

Responsibilities

• Schedule on-site service activities for repairs and maintenance.
• Optimize productivity of service engineers while ensuring customer satisfaction.
• Prioritize service calls based on customer needs and contractual obligations.
• Collaborate with service manager and sales for efficient scheduling.

Skills

Scheduling

Customer management

Problem-solving

Communication

MS Office

Logistics

CRM

Attention to detail

Tools

SAP

CRM software

Job description

To strengthen our team in the Cheadle office, we are looking for a Service Scheduling Coordinator to manage and schedule on-site service activities - including repairs and maintenance - for Agilent Field Service Engineers (FSE) and Authorized Service Partners (ASP) across the UK. The role follows a hybrid model, combining remote work with three weekly office day. The main tasks in this role include:

• Efficient scheduling of our service engineers' on-site visits for repairs and maintenance/qualifications and installations of Agilent and Non-Agilent systems.
• Optimizing the productivity of our Agilent service engineers while ensuring customer satisfaction.
• Prioritization of service calls with particular attention to contractual response times, management of critical issues and customer needs.
• Customer management and ongoing customer communication to communicate service status at all times.
• Active collaboration with the service manager, sales and sales management to ensure efficient scheduling.
• Sound relevant professional experience in the service sector, preferably with an international technology group.
• Experience in service coordination, logistics, or maintenance planning is an advantage.
• Good written and spoken English skills.
• Experienced handling of MS Office applications.
• SAP/CRM knowledge is an advantage.
• On a personal level, you have a customer-focused mindset and you thrive in a fast-paced, multitasking environment, staying calm and focused when priorities shift. You're a logical problem-solver with a creative, detail-oriented mindset and a strong drive for results. Clear and effective communication is your strength - whether speaking, writing, or listening. You take initiative and work proactively, thriving both independently and collaboratively within a team.
• Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at agilent.com.
• A permanent, full-time (hybrid) position is available to start as soon as possible. An open, colourful and motivated team is looking forward to welcoming a new team member.
• You can expect a wide range of opportunities for individual training, an open working environment with the network of an international company, as well as an active sports and social program and excellent benefits and remuneration packages.
• Agilent offers core benefits to all employees worldwide - but in addition, Agilent offers the Agilent Profit Bonus, life insurance, pension plan, healthcare, employee assistance program, etc.
• We will make sure you get all the training and development opportunities you need to become the best in your field!