Service Operations Coordinator

Pumping Solutions; Crossgate; On-site; GBP 21,000 - 28,000; Full time

Job summary

Pumping Solutions in Pinchbeck is seeking a motivated Service Coordinator to join a busy team. You will handle incoming calls and emails, schedule engineers, prepare job sheets, and keep CRM records up to date, ensuring smooth service operations.

The role emphasizes clear communication, organisational skills, and the ability to multi-task in a fast-paced environment; prior CRM experience is preferred, with training on Clik provided.

Qualifications

• Previous experience in an administrative, scheduling, customer service, or coordination role.
• Experience handling telephone and email enquiries professionally.
• Experience working in a fast-paced office environment.
• Experience using Microsoft Office applications, including Word and Excel.
• CRM systems experience preferred; Clik training provided.

Responsibilities

• Managing incoming customer calls and emails.
• Scheduling engineers and service appointments.
• Preparing job sheets and updating CRM systems.
• Coordinating with customers, suppliers, and internal teams.
• Maintaining accurate service and customer records.
• Supporting the smooth day-to-day running of service operations.

Skills

Excellent communication

Strong organisational skills

Multitasking abilities

Professional & confident approach

Knowledge of postcode areas & route规划

Microsoft Word

Microsoft Excel

CRM systems

Tools

Microsoft Word

Microsoft Excel

CRM systems (Clik)

Job description

Pumping Solutions in Pinchbeck is seeking a motivated Service Coordinator to join a busy team. You will handle incoming calls and emails, schedule engineers, prepare job sheets, and keep CRM records up to date, ensuring smooth service operations.

The role emphasizes clear communication, organisational skills, and the ability to multi-task in a fast-paced environment; prior CRM experience is preferred, with training on Clik provided.