Service Scheduler

Kings Security; Bradford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security services company in Bradford is looking for a full-time Service Administrator. The role involves managing the daily operations of service engineers, ensuring effective scheduling and planning. Key responsibilities include efficient diary management, coordinating with engineers, and liaising with customers. The ideal candidate should possess excellent administrative, coordination, and communication skills, and be proficient in Microsoft Office applications. A supportive work environment and benefits are offered, including health care and holiday days.

Benefits

Supportive and Collaborative Environment

Company Health Care Plan

Company Pension

Life Insurance

25 days holiday plus Bank Holidays

Development Opportunities

Referral Scheme

Employee Recognition Scheme

Employee Benefits Programme

Cycle to Work Scheme

Wagestream financial wellbeing tool

Qualifications

• Experience in organizing and managing daily schedules of a team.
• Strong ability to handle multiple tasks efficiently.
• Proficient in using all Microsoft Office applications.

Responsibilities

• Manage service engineers' daily diaries efficiently.
• Monitor engineer utilization and action queues.
• Arrange parts and procedures for service calls.
• Ensure timely and error-free service delivery.

Skills

Excellent administration skills

Excellent coordination skills

Highly skilled in Microsoft Office

Proven track record of good organisational skills

Ability to work under pressure

Excellent interpersonal skills

Excellent communication skills

Good team player

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Project

Job description

Job description :

Please note this position is on a Fixed Term Contract for a duration of 12 months.

Key Purpose of the Job :

To organise and manage teams of service engineers daily diaries. To provide efficient planning of corrective preventative and project works.

Key Job Responsibilities :

• Efficiently managing service engineer s daily diaries
• Monitor and report engineer PDA utilization
• Monitor Awaiting parts Parts in and Further action queues.
• Request parts as required and arrange re-attendance of further action calls
• Arranging new ETA with customer if joint meet fails
• Liaising with engineers to ensure deadlines are kept
• Chase part codes with REM or Supervisors
• Order plant hire where applicable
• Taking calls and booking maintenances and corrective calls along with any other business enquiries
• Liaise with national accounts on projects
• Advise customers / national accounts of ETA s where required
• Meeting KPI s SLA s and daily targets.
• Ensure all work is produced in a timely manner well presented and error free
• Answer the telephone and taking messages where appropriate
• To assist in the development and maintenance of effective administrative procedures and systems appropriate to the needs of the service department
• Ensure line manager and REM are made aware of developments problems and other issues affecting the performance of service department
• Cover Scheduling administration duties as required
• Any other reasonable requests from Management

Requirements

• Excellent administration skills
• Excellent co-ordination skills and highly organised.
• Highly skilled in the use of all office IT packages (Microsoft Word / Excel / PowerPoint / Email and Internet)
• Proven track record of good organisational skills (including time management prioritising)
• Ability to work under pressure
• Excellent interpersonal skills and able to build and maintain relationships at all levels.
• Excellent communication skills - verbal and written.
• Be a good team player willing to provide cover and support where necessary.

Benefits

• Supportive and Collaborative Environment
• Company Health Care Plan
• Company Pension
• Life Insurance
• 25 days holiday plus Bank Holidays
• Development Opportunities
• Referral Scheme
• Employee Recognition Scheme
• Employee Benefits Programme including shopping vouchers and discount; up to 1200 a year on reals savings for everyday needs
• Cycle to Work Scheme
• Wagestream Get instant access to your wages through our financial wellbeing tool.

When Kings carry out recruitment we do so as an Equal Opportunities Employer.

Key Skills

Employee Orientation,Operational Risk Management,Primavera,Computer Skills,Primavera P6,Medical office experience,Medical Terminology,Schedule Management,Production Planning,Microsoft Project,Medical Scheduling,Phone Etiquette

Employment Type: Full Time

Experience: years

Vacancy: 1

Monthly Salary Salary : 25785 - 25785