Service Sales Specialist: Grow Instrument Solutions

Oxford Instruments Plc; Frithsden; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

25 days annual leave

Private health insurance

Employee Assistance Programme

Job summary

Oxford Instruments is seeking a commercially driven Service Sales Specialist to grow our service business across the EMEAI region. You will manage relationships, drive revenue from service agreements, upgrades and renewals, and work with cross-functional teams to deliver growth.

Based in High Wycombe or hybrid work, you will leverage your technical sales experience to forecast opportunities, negotiate effectively, and support customer success across scientific instrumentation sectors.

Qualifications

• Proven experience in technical, scientific or service sales.
• Strong commercial awareness and negotiation skills.
• Experience working within scientific instrumentation, technology or service-based environments.
• Excellent communication and stakeholder management abilities.
• A customer-centered mindset with a focus on long-term relationship building.
• Experience using CRM platforms such as Salesforce.
• A data-driven approach to identifying opportunities and driving performance.

Responsibilities

• Drive sales of service contracts, renewals and upgrades.
• Build long-term relationships with customers and partners.
• Manage opportunities and forecast through CRM systems.
• Analyse customer data to identify new revenue opportunities.
• Support customer retention and engagement strategies.
• Collaborate with Sales, Service, Marketing and Applications teams.
• Provide accurate reporting and pipeline management.
• Support commercial initiatives and regional growth plans.

Skills

Technical sales

Scientific instrumentation

CRM platforms (Salesforce)

Negotiation skills

Stakeholder management

Customer relationship building

Data-driven

Tools

Salesforce

Job description

Oxford Instruments is seeking a commercially driven Service Sales Specialist to grow our service business across the EMEAI region. You will manage relationships, drive revenue from service agreements, upgrades and renewals, and work with cross-functional teams to deliver growth.

Based in High Wycombe or hybrid work, you will leverage your technical sales experience to forecast opportunities, negotiate effectively, and support customer success across scientific instrumentation sectors.