Service Sales Specialist

Oxford Instruments plc; High Wycombe; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Annual leave: 25 days + bank holidays

Employee Assistance Programme

Private health insurance

Life assurance

Pension plan

Share incentive plan

Job summary

Oxford Instruments plc in High Wycombe is seeking a commercially driven Service Sales Specialist to grow our service business across the EMEAI region. You will combine relationship management, strategic sales and customer success to deliver revenue from service agreements, upgrades and renewals.

You’ll work with service teams and channel partners to develop the service portfolio, drive renewals, and forecast opportunities using CRM systems while building long-term customer relationships.

Qualifications

• Proven experience in technical, scientific or service sales.
• Strong commercial awareness and negotiation skills.
• Experience working within scientific instrumentation, technology or service-based environments.
• Excellent communication and stakeholder management abilities.
• A customer-centric mindset with a focus on long-term relationship building.
• Experience using CRM platforms such as Salesforce.
• A data-driven approach to identifying opportunities and driving performance.

Responsibilities

• Driving sales of service contracts, renewals and upgrades.
• Building long‑term relationships with customers and partners.
• Managing opportunities and forecasting through CRM systems.
• Analysing customer data to identify new revenue opportunities.
• Supporting customer retention and engagement strategies.
• Collaboration with Sales, Service, Marketing and Applications teams.
• Providing accurate reporting and pipeline management.
• Supporting commercial initiatives and regional growth plans.

Skills

Technical sales

Negotiation

Relationship management

CRM (Salesforce)

Data-driven

Tools

Salesforce CRM

Job description

High Wycombe / Hybrid

Drive Growth Through Service Excellence

Oxford Instruments is seeking a commercially driven Service Sales Specialist to support the continued growth of our service business across the EMEAI region. This role offers the opportunity to combine relationship management, strategic sales and customer success to deliver sustainable revenue growth from service agreements, upgrades and renewals.

A Materials Analysis is an Oxford Instruments Business Unit that manages our Electron Microscopy and Mechanical Microscopy products, Atomic Force Microscopes, Raman Microscopes and Benchtop NMR products. We are part of the wider Oxford Instruments Group, which also includes Andor Technology, NanoScience, Plasma Technology and X-Ray Technology. With a sixty-year history and fourteen Queen's Awards for Enterprise, our world-class products and technologies are helping customers address some of the greatest challenges of the 21st century.

The Opportunity

As a Service Sales Specialist, you'll work closely with customers, service teams, sales colleagues and channel partners to develop and grow our service portfolio. You'll play a vital role in helping customers maximise instrument performance while contributing directly to business growth.

What You’ll Be Doing

• Driving sales of service contracts, renewals and upgrades
• Building long‑term relationships with customers and partners
• Managing opportunities and forecasting through CRM systems
• Analysing customer data to identify new revenue opportunities
• Supporting customer retention and engagement strategies
• Collaboration with Sales, Service, Marketing and Applications teams
• Providing accurate reporting and pipeline management
• Supporting commercial initiatives and regional growth plans

About You

You’ll bring:

• Proven experience in technical, scientific or service sales
• Strong commercial awareness and negotiation skills
• Experience working within scientific instrumentation, technology or service‑based environments
• Excellent communication and stakeholder management abilities
• A customer‑centric mindset with a focus on long‑term relationship building
• Experience using CRM platforms such as Salesforce
• A data‑driven approach to identifying opportunities and driving performance

Why Oxford Instruments?

Working at Oxford Instruments Materials Analysis - What’s in it for you?

Wellbeing

• Annual leave: 25 days plus bank holidays and the option to purchase up to 12 weeks more
• Employee Assistance Programme; including 24/7 telephone support, access to counselling, financial and debt management and access to trained legal advisors
• Private health insurance, dental insurance and life assurance

Money & lifestyle

• MyDiscounts; save money with a number of leading retailers
• Car salary exchange scheme: sacrifice part of your salary in exchange for a fully serviced, comprehensive insured electric or hybrid vehicle
• TechScheme and CycleScheme: Purchase a bike and/or Tech or home goods from Currys/IKEA and spread the cost over 12 months.
• Pension; all employees are eligible to join the Group Pension Plan administered by AVIVA.
• Share incentive plan: Invest in your future and share in the success of the company by joining the share incentive plan.

Development

• Encouragement and support to achieve professional and or academic qualifications to support your development and growth
• Defined career paths and regular reviews