Service Growth Specialist - Hybrid, Data-Driven Sales

Oxford Instruments plc; High Wycombe; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Annual leave: 25 days + bank holidays

Employee Assistance Programme

Private health insurance

Life assurance

Pension plan

Share incentive plan

Job summary

Oxford Instruments plc in High Wycombe is seeking a commercially driven Service Sales Specialist to grow our service business across the EMEAI region. You will combine relationship management, strategic sales and customer success to deliver revenue from service agreements, upgrades and renewals.

You’ll work with service teams and channel partners to develop the service portfolio, drive renewals, and forecast opportunities using CRM systems while building long-term customer relationships.

Qualifications

• Proven experience in technical, scientific or service sales.
• Strong commercial awareness and negotiation skills.
• Experience working within scientific instrumentation, technology or service-based environments.
• Excellent communication and stakeholder management abilities.
• A customer-centric mindset with a focus on long-term relationship building.
• Experience using CRM platforms such as Salesforce.
• A data-driven approach to identifying opportunities and driving performance.

Responsibilities

• Driving sales of service contracts, renewals and upgrades.
• Building long‑term relationships with customers and partners.
• Managing opportunities and forecasting through CRM systems.
• Analysing customer data to identify new revenue opportunities.
• Supporting customer retention and engagement strategies.
• Collaboration with Sales, Service, Marketing and Applications teams.
• Providing accurate reporting and pipeline management.
• Supporting commercial initiatives and regional growth plans.

Skills

Technical sales

Negotiation

Relationship management

CRM (Salesforce)

Data-driven

Tools

Salesforce CRM

Job description

Oxford Instruments plc in High Wycombe is seeking a commercially driven Service Sales Specialist to grow our service business across the EMEAI region. You will combine relationship management, strategic sales and customer success to deliver revenue from service agreements, upgrades and renewals.

You’ll work with service teams and channel partners to develop the service portfolio, drive renewals, and forecast opportunities using CRM systems while building long-term customer relationships.