Service Receptionist

Perfect Placement UK Ltd; Knutsford; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

OTE up to £35,000

Mon-Fri 8:00-17:30

No weekends

Strong team support

Prestigious workshop

Job summary

Perfect Placement UK Ltd in Knutsford, Cheshire, seeks an experienced Service Receptionist to join a reputable independent garage. The role focuses on delivering first-class customer service, managing service bookings, and supporting workshop operations in a client-centric environment.

You will communicate between customers and technicians, upsell services, maintain accurate records, and help build lasting customer relationships as part of a premium automotive team.

Qualifications

• Proven experience as a Service Receptionist or Advisor within the motor trade.
• Excellent communication and customer service skills.
• Organised, able to handle multiple tasks efficiently.
• Knowledge of automotive servicing procedures and processes.
• Professional, polished approach with keen attention to detail.
• Proactive team player committed to high standards of service and customer satisfaction.

Responsibilities

• Providing expert advice and personalised customer service for vehicle servicing and repairs.
• Managing service bookings and scheduling to optimise workshop efficiency.
• Upselling additional services and repair work to maximise revenue.
• Communicating effectively between customers and technical staff.
• Maintaining detailed and accurate customer records and vehicle histories.
• Building strong customer relationships to promote loyalty and future business.

Skills

Customer service

Communication skills

Organised

Automotive servicing procedures

Team player

Proactive

Job description

We are seeking an experienced Service Receptionist to join a reputable independent garage in Knutsford, Cheshire. This position presents an excellent opportunity for a Service Receptionist looking to progress within a high-quality, client-focused environment. Our client is renowned for delivering exceptional customer service and upholding the highest standards within the automotive sector.

This is a unique opportunity to join a respected independent garage as a Service Receptionist in Knutsford, Cheshire. The role offers a supportive environment, competitive salary, and the chance to grow your career within a prestigious business.

Key benefits

• Competitive basic salary of £32,000 per annum
• On-target earnings of up to £35,000 with attractive upselling commissions
• Monday to Friday working hours, 8:00am to 5:30pm, with no weekends
• Supportive and professional team dedicated to quality customer care
• Established reputation within the automotive industry
• Opportunities for career development within a prestigious workshop
• Working in a premium, high-end environment that values excellence

Duties of the Service Receptionist role

• Providing expert advice and personalised customer service for vehicle servicing and repairs
• Managing service bookings and scheduling to optimise workshop efficiency
• Upselling additional services and repair work to maximise revenue
• Communicating effectively between customers and technical staff
• Maintaining detailed and accurate customer records and vehicle histories
• Building strong customer relationships to promote loyalty and future business

Requirements for the Service Receptionist position

• Proven experience as a Service Receptionist or Advisor within the motor trade
• Excellent communication and customer service skills
• Organised, able to handle multiple tasks efficiently
• Knowledge of automotive servicing procedures and processes
• Professional, polished approach with keen attention to detail
• Proactive team player committed to high standards of service and customer satisfaction