Service Reception Manager

Jago Consultants; Epsom; On-site; GBP 30,000 - 38,000; Full time

Job summary

An Epsom-based car dealership is seeking a Service Reception Manager to oversee the service operations and lead the front-of-house team. The ideal candidate will have at least 3 years of experience in a similar role, demonstrating strong leadership and customer service skills. This position offers a competitive salary of up to £38,000 per annum and the chance to work with an industry-leading dealer group.

Qualifications

• Minimum 3 years experience in relevant service roles.
• Ability to lead a team effectively.
• Demonstrated career stability and performance.

Responsibilities

• Oversee operations of the Service Department in the absence of the manager.
• Lead and motivate the front-of-house staff.
• Monitor performance against targets and improve service quality.

Skills

Leadership

Customer Service

Team Motivation

Performance Management

Education

Experience in automotive service roles

Job description

Social network you want to login/join with:

Automotive Service Reception Manager required by Epsom based car dealership!

Service Reception Manager required by my Main Dealer Motor Garage based in the Epsom area of Surrey.

Job Role – Service Reception Manager

Job Location – Epsom, Surrey

Salary upto £38,000

Hours: 45 hours per week

You will have previously worked in a similar role, or perhaps a Service Manager, Front of House Manager, Workshop Controller, Service Reception Manager or Senior Service Advisor.

• You will need to lead by example on a daily basis
• Have an enthusiastic and passionate personality to drive and motivate your team.
• You will be expected to help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives.
• To oversee all aspects of the Service Department operations in the absence of the service manager
• To challenge and drive the performance of the front-of-house staff
• Managing, coaching and motivating employees to ensure a high quality of staff.
• Assist with Monitoring performance against agreed targets.
• Ensuring correct completion of Vehicle Health Checks, up sell conversions and follow up of unsold, deferred work process.

About You:

• Preferably a minimum of 3-years experience as a Senior Service Advisor / Workshop Controller / Service Reception Manager / Assistant Service Manager who is highly successful in their current position or already in a similar role
• You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group
• Can demonstrate a stable career path
• Be capable of balancing the hands-on approach of helping your team, along with running the department when the Service Manager is unavailable.

This is a superb position with an industry leading dealer group.