Reception Manager

Surya Hotels; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Surya Hotels is seeking a Reception Manager to enhance guest experiences while working with the senior management team. This role requires excellent customer service skills, a minimum of 2 years in hospitality, and a commitment to driving the hotel's success while embracing its values.

Benefits

Employee Assistance Programme

WageStream

Retail and supermarket discounts

Discounted meals & stays

Development programme to become a ‘Hospitality Superstar’

Bike to work scheme

Electric Vehicle Scheme

Bus Saving Scheme

Inclusion in tronc scheme

Increasing annual leave

Qualifications

• Minimum 2 years hospitality experience working on reception.
• Excellent communication skills, both written and oral.
• Ability to upsell products and services.

Responsibilities

• Managing check-ins and check-outs smoothly.
• Dealing with guest inquiries and processing payments.
• Actively encouraging sales opportunities.

Skills

Customer service

Communication

Negotiating

Active listening

Presentation

Tools

MS Office

Job description

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This is a great opportunity to take the first steps in your hospitality career and work as part of The Reception Team with Surya Hotels, working with the hotel’s senior management team to maximise guest experience. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

High on a wooded ridge, the Hog’s Back Hotel’s distinctive façade has been a welcome sight for travellers on this road for generations.

Step inside and the emphasis is on classic comfort, from the stylish restaurant and bar to the 96 spacious, light-filled bedrooms. A high-spec spa and pool invite relaxation – or invigoration in the Hog’s Back Leisure Club gym. The location is ideal, with historic Guildford and the Surrey Hills on your doorstep, and some of the UK’s leading attractions within a short drive, including Legoland, royal Windsor, and Thorpe Park.

We are looking for a Reception Manager who:

• Has excellent communication skills, both written and oral
• Possesses customer service skills and the ability to upsell
• Has a minimum of 2 years hospitality experience working on reception
• Demonstrates active listening, negotiating, and presentation skills
• Can lead and set an example
• Has knowledge of MS Office suite

The duties and responsibilities of the Reception Manager will include, but are not limited to:

• Receiving guest feedback, responding appropriately, and recording it correctly
• Actively considering prevention, recovery, and investigation of complaints
• Encouraging sales opportunities
• Taking reservations
• Dealing with guest inquiries and providing assistance
• Managing check-ins and check-outs
• Processing payments
• Answering calls and emails while maintaining a high level of customer service

If our Reception Manager vacancy interests you, please contact us. We look forward to hearing from you soon.

In return, we offer:

• Access to Employee Assistance Programme – supporting our hospitality team through any difficult times, 24/7
• WageStream – access your wages as you earn them or save as you earn
• Retail and supermarket discounts
• Discounted meals & stays across all our hotels in the UK, up to 50% off
• A development programme to help you rise to become a “Hospitality Superstar” – including apprenticeships, accredited, and professional training
• Bike to work scheme
• Electric Vehicle Scheme
• Bus Saving Scheme
• Inclusion in tronc scheme
• Increasing annual leave

Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties located in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Essex city or coastal resorts to picturesque Surrey villages.

Our hospitality family has a ‘best in class’ ethos to exceed guest expectations, creating experiences that embrace our heritage locations, our people, and the communities we serve.

We aim to deliver best-in-class experiences with personality and warmth — from our warm welcome to our ‘See-you-again-soon’ goodbye.

Stay. Explore. Discover.