Reception Manager

LGH Hotels Management Ltd; Brentwood; On-site; GBP 28,000 - 35,000; Full time

Job summary

LGH Hotels Management is seeking a dynamic Reception Manager to provide exceptional guest experiences while managing daily reception operations. With responsibilities including team training, budget management, and guest relations, this role offers a rewarding opportunity in a supportive environment dedicated to team growth.

Benefits

Employee discounts on bedroom rates

Access to IHG employee room benefit programme

Shopping discounts

Cycle to work scheme

Free meals on duty

Free parking

Counseling sessions

Qualifications

• At least 2 years of experience in a similar role within a hotel environment.
• Ability to manage and motivate a team effectively.
• Experience with hotel management systems.

Responsibilities

• Manage daily operations of the reception desk ensuring outstanding service.
• Train, coach, and motivate reception staff.
• Oversee the reception budget and manage labor costs.

Skills

Leadership

Customer Service

Communication

Problem Solving

Analytical Skills

Tools

PMS

Reservation Systems

Job description

Are you a highly motivated and experienced individual ready to make a difference? We're looking for a dynamic Reception Manager to be the first point of contact for our guests, ensuring a positive experience from the moment they arrive.

What You'll Do:

• Lead with Excellence: Manage the daily operations of the reception desk, ensuring all staff provide outstanding customer service.
• Achieve Success: Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
• Inspire & Motivate: Train, coach, and motivate reception staff to deliver exceptional guest service and handle any complaints or issues.
• Build Relationships: Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience.
• Oversee Reservations: Ensure the reservations system is accurate and efficiently managed, handling guest bookings with precision.
• Collaborate Effectively: Work with other departments to fulfill all guest requests and needs in a timely and efficient manner.
• Manage Budgets: Oversee the reception budget, including labor costs and other expenses, ensuring financial efficiency.

Why Join Us:

• Impactful Role: Play a crucial role in creating lasting impressions and exceptional guest experiences.
• Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• At least 2 years of experience in a similar role within a hotel environment
• Strong leadership skills with a proven ability to manage and motivate a team
• Excellent communication skills and ability to build strong relationships with guests and colleagues
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Experience with hotel management systems, such as PMS and reservation systems
• Strong analytical and problem-solving skills with a focus on achieving targets and driving revenue
• A positive attitude and a commitment to delivering excellent customer service
• If you are an experienced and passionate hotel professional looking for a new challenge, we invite you to apply for this exciting opportunity.

Hotel

With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all-day dining, and the exquisite Italian cuisine at ‘Marcos.’ The hotel also provides 24-hour room service and a well-equipped fitness club for guests to maintain their fitness routine.

Marco’s Italian also features a stylish and inviting atmosphere, perfect for both casual dining and special occasions. The restaurant’s ambiance, combined with its exceptional food and service, ensures a memorable dining experience for all guests

We take pride in offering a memorable experience for our guests. Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Expected Salary (this is not sent to the employer)

Postcode

(optional) I am a diversity candidate. I am BAME or from a disadvantaged background or over 55 years old or Non-Binary or Disabled or Non-Heterosexual etc.
* We do not send this information with job applications.
What is BAME? |Why do we ask?

By clicking Submit I agree to applications or registrations on 3rd party sites being made for me and I agree to these Terms of Use and Privacy Policy .