Reception Manager

Clermont Hotel Group; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury hotel in the heart of London is looking for a Reception Manager to provide exceptional guest services and lead a dynamic team. This role is crucial for ensuring a smooth check-in/check-out process and driving sales at the desk. The successful candidate will possess strong leadership and communication skills, a passion for hospitality, and the ability to inspire their team to achieve excellence.

Benefits

Staff meals on duty

Pension and healthcare schemes

Access to wellness resources

Employee discounts

Recognition awards

Paid volunteering days

Qualifications

• Creative leadership that inspires team performance.
• Excellent communication skills for guest interactions.
• Analytical skills for problem-solving and sales.

Responsibilities

• Lead the reception team to ensure exceptional guest service.
• Oversee check-in/out processes and resolve guest queries.
• Support team development through recruitment and training.

Skills

Leadership

Communication

Problem-solving

Sales Strategy

Attention to Detail

Tools

Opera

Job description

The Clermont Victoria is a stunning city centre venue close to many of London's famous landmarks and on the periphery of the busiest train station in Europe. This 345 bedroom hotel has recently undergone a £20m transformation and is a luxury 4 star deluxe hotel.

What you’ll be doing

As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same.

What you’ll bring

• Creative, inspiring leadership that motivates and guides the team to deliver exceptional service
• A keen eye for detail to ensure the highest standards at all times
• A deep passion for hospitality and guest satisfaction
• Excellent communication skills, with the ability to connect naturally with guests and team members
• Analytical skills for problem-solving and sales strategy
• Knowledge of Opera is beneficial but not essential

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

Expected Salary (this is not sent to the employer)

Postcode

(optional) I am a diversity candidate. I am BAME or from a disadvantaged background or over 55 years old or Non-Binary or Disabled or Non-Heterosexual etc.
* We do not send this information with job applications.
What is BAME? |Why do we ask?

By clicking Submit I agree to applications or registrations on 3rd party sites being made for me and I agree to these Terms of Use and Privacy Policy .