Service Reception Lead: Elevate Customer Experience & Team

Endeavour Automotive Ltd; Greater London; Sur place; GBP 32 000 - 39 000; Plein temps

Résumé du poste

Endeavour Automotive Ltd invites applications for a Service Reception Manager at Hyundai North London. You will lead the service reception, drive customer satisfaction, and work with the Aftersales Manager to raise service standards.

The role suits an experienced Senior Service Advisor or Team Leader seeking progression to Aftersales Manager, with responsibility for coaching staff, resolving complaints, and delivering proactive updates.

Qualifications

• Experience in a senior service advisor, team leader or similar automotive aftersales role.

Responsabilités

• Drive customer satisfaction, with a strong focus on HCX and NPS performance.
• Take ownership of customer complaints, ensuring concerns are resolved quickly and professionally.
• Coach, motivate and develop Service Advisors and reception staff.
• Ensure customers receive proactive communication and regular updates.
• Oversee the daily operation of the service reception, maintaining high standards of customer care.
• Identify opportunities to improve processes, team performance and the customer experience.
• Support the Aftersales Manager with departmental objectives and continuous improvement.

Description du poste

Endeavour Automotive Ltd invites applications for a Service Reception Manager at Hyundai North London. You will lead the service reception, drive customer satisfaction, and work with the Aftersales Manager to raise service standards.

The role suits an experienced Senior Service Advisor or Team Leader seeking progression to Aftersales Manager, with responsibility for coaching staff, resolving complaints, and delivering proactive updates.