Aftersales Service Manager – Lead & Elevate Customer Care

Lookers Motor Group Limited; Worcester; Sur place; GBP 32 000 - 39 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Generous annual leave

Enhanced family leave

Techscheme discounts

Eyecare vouchers

24/7 health access

Résumé du poste

Lookers Motor Group Limited, Worcester Mercedes, seeks an Assistant Service Manager to lead the aftersales team and drive customer service excellence. You will report to the General Manager and supervise Service Advisors, Technicians, and the Parts team, ensuring high performance across the workshop and upselling to budgeted KPIs.

Ideal candidates will have experience in premium automotive aftersales, proven team leadership, and a full UK driving licence.

Qualifications

• Experience in premium automotive aftersales environments.
• Proven track record in leading a team to deliver customer service excellence.
• Strong coaching and motivation skills.

Responsabilités

• Guide and coach the service team to achieve full potential.
• Deliver exceptional customer service and high satisfaction.
• Monitor department performance against budget and KPI targets.
• Analyze local market opportunities within the territory.
• Organise forecasts and departmental reporting.
• Own customer satisfaction metrics and improvement plans.

Connaissances

Customer service

Leadership

Coaching

Communication

Driving licence

Description du poste

Lookers Motor Group Limited, Worcester Mercedes, seeks an Assistant Service Manager to lead the aftersales team and drive customer service excellence. You will report to the General Manager and supervise Service Advisors, Technicians, and the Parts team, ensuring high performance across the workshop and upselling to budgeted KPIs.

Ideal candidates will have experience in premium automotive aftersales, proven team leadership, and a full UK driving licence.