Service Reception Lead — Path to Service Manager

Confidential

Maidstone

On-site

GBP 36,000 - 48,000

Full time

5 days ago

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Benefits offered by this job

Company Car

Labour Bonus

Customer Satisfaction Bonus

Upsell Bonus

Progression to Service Manager

Supportive management

Fixed hours Mon-Fri 08:00-18:00

Sat work 1 in 3 Saturdays 08:00-13:00

Job summary

Confidential in Maidstone is seeking a Customer Care Manager to lead the Service Reception team and own the customer experience within Aftersales. You will drive satisfaction, performance and ensure high standards from arrival to handover.

The role offers a clear path to a future Service Manager position, with progression opportunities and a competitive package including a company car and bonus schemes.

Qualifications

Experience in Aftersales or Service Reception.
Strong leadership and communication skills.
Knowledge of NPS and KPI performance.
Customer-focused and organised.

Responsibilities

Lead, coach and develop the Service Reception team.
Oversee the day-to-day front-of-house operation.
Support Service Advisors with performance and upselling.
Manage customer complaints and act as escalation point.
Drive NPS, customer satisfaction and KPIs.
Monitor intake, appointments and waiting times.
Collaborate with Workshop, Parts and Management teams.
Identify improvements to the customer journey and performance.

Skills

Leadership

Customer service

NPS/KPIs

Communication

Job description

The role offers a clear path to a future Service Manager position, with progression opportunities and a competitive package including a company car and bonus schemes.

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