Service Protection Analyst: Change & Release (12-Month)

SmartRecruiters, Inc.; Glasgow; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Private medical insurance

Life assurance

Pension contribution

Generous holiday package

Option to purchase additional holiday

Shared parental leave

Job summary

Evelyn Partners in Glasgow is seeking a Service Protection Analyst (12 Month FTC) to govern changes, releases and transitions ensuring live service stability. The role supports Release Management, Service Transition and CAB governance with a focus on risk mitigation and compliance.

We offer hybrid working and a positive environment for career development within a UK wealth-management leader. Join a team focused on delivering safe, high-quality change into live service while protecting

Qualifications

• Previous experience in IT Service Management (ITIL), ideally within Change, Release, or Transition
• Understanding of ITIL practices and service lifecycle governance
• Ability to assess risk, apply structured challenge, and support governance decisions
• Experience working in multi-system, multi-vendor environments
• Strong analytical skills with ability to interpret and present data for decision making
• Effective communication and stakeholder coordination skills
• ITIL Foundation v4, with further ITIL qualifications desirable

Responsibilities

• Release Management Support - coordinate and execute releases across multiple systems and vendors
• Validate release readiness criteria (testing, rollback, dependencies, documentation, environments) and track risks, issues, dependencies
• Support structured release cycles and post-release validation / early life support
• Contribute to reducing release-related incidents and rework
• Service Transition (New & Changing Services)
• Assist onboarding of new services and major changes into BAU support, ensuring operational readiness criteria are met (support models, SLAs, documentation, monitoring, access)

Skills

ITIL Knowledge

Governance

Risk Assessment

Multi-system Environments

Data Interpretation

Communication

Stakeholder Coordination

Job description

Evelyn Partners in Glasgow is seeking a Service Protection Analyst (12 Month FTC) to govern changes, releases and transitions ensuring live service stability. The role supports Release Management, Service Transition and CAB governance with a focus on risk mitigation and compliance.

We offer hybrid working and a positive environment for career development within a UK wealth-management leader. Join a team focused on delivering safe, high-quality change into live service while protecting