Wealth Platform Support Specialist (12-Month FTC)

SmartRecruiters, Inc.; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Private medical insurance

Life assurance

Pension contribution

Generous holiday package

Option to purchase additional holiday

Shared parental leave

Job summary

Evelyn Partners is seeking a Wealth Platform Support Analyst to join our team in Glasgow on a 12-month FTC. You will provide second-line technical support for our core wealth platforms, collaborating with business stakeholders and third-party providers.

You will manage incidents, requests and changes, configure applications, assist with releases and upgrades, and perform problem analysis with users and suppliers in a fast-paced environment.

Qualifications

• Experience in Wealth Management or similar with Portfolio management and trading platforms.
• Experience in an Application Support role or similar.
• Proficient IT skills in core Microsoft Office systems.
• Experience / awareness of SQL, Rest API, JIRA, and Confluence.
• Analytical thinking with attention to detail and strong problem solving.
• Delivery-focused, able to multi-task and a team player.
• Knowledge of Iress, Avaloq or Fidessa is desirable.

Responsibilities

• Level 2 technical support of our core Wealth Management platforms.
• Work with suppliers and internal development teams in incident, request, and change management processes.
• Prioritising technical issues based on impact and urgency while managing a queue of incidents and requests, ensuring work notes are maintained.
• Provide support for application configuration, releases and upgrades.
• Problem analysis and resolution for application problems, with business users and third party suppliers where necessary.
• Participation in testing and release management.

Skills

SQL

Rest API

JIRA

Confluence

Microsoft Office

Wealth management knowledge

Tools

Iress

Avaloq

Fidessa

Job description

Evelyn Partners is seeking a Wealth Platform Support Analyst to join our team in Glasgow on a 12-month FTC. You will provide second-line technical support for our core wealth platforms, collaborating with business stakeholders and third-party providers.

You will manage incidents, requests and changes, configure applications, assist with releases and upgrades, and perform problem analysis with users and suppliers in a fast-paced environment.