Service Delivery Analyst (12 Month FTC)

Be-IT; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Be-IT is recruiting a Service Delivery Analyst on a 12-month fixed-term contract to help shape and improve IT services within a leading financial services organisation.

You will work across ITSM governance, continual improvement, change management and stakeholder engagement, gaining exposure to a broad range of ITSM activities and improvements across the business.

Qualifications

• Experience in IT Service Management or Service Delivery.
• Strong understanding of ITIL principles and best practice.
• Exposure to Change Management and CAB processes.
• Experience delivering service improvement initiatives.
• Excellent organisational and communication skills.
• Confidence with both technical and non-technical stakeholders.
• Proactive mindset and passion for improving services.

Responsibilities

• Support delivery and continuous improvement of IT services.
• Facilitate and contribute to CAB activities.
• Assist with incident, problem, change and service requests.
• Act as Major Incident Manager when required.
• Support service reviews with business stakeholders.
• Produce service reporting and performance metrics.
• Drive continual service improvement initiatives.
• Support audit, governance and compliance activities.
• Collaborate with internal teams and external partners to improve service delivery.

Skills

ITSM experience

ITIL knowledge

CAB exposure

Service improvement

Org & comms skills

Stakeholder confidence

Proactive mindset

Job description

Help Shape and Improve IT Services Within a Leading Organisation

We’re recruiting for a Service Delivery Analyst to join a successful and well-established financial services organisation on a 12-month fixed-term contract.

This is an exciting opportunity for an IT Service Management professional who enjoys working across service governance, continual improvement, change management and stakeholder engagement. You’ll play an important role in helping to enhance the quality, efficiency and effectiveness of IT services delivered across the business.

Working as part of a collaborative service delivery function, you’ll gain exposure to a broad range of ITSM activities while helping to drive meaningful improvements across the organisation.

What You’ll Be Doing

• Supporting the delivery and continuous improvement of IT services
• Facilitating and contributing to Change Advisory Board (CAB) activities
• Assisting with incident, problem, change and service request processes
• Acting as Major Incident Manager when required
• Supporting service reviews with business stakeholders
• Producing service reporting and performance metrics
• Driving continual service improvement initiatives
• Supporting audit, governance and compliance activities
• Collaborating with internal teams and external partners to improve service delivery

What We’re Looking For

We’re keen to hear from candidates who have:

• Experience working within an IT Service Management or Service Delivery environment
• A strong understanding of ITIL principles and best practice
• Exposure to Change Management and CAB processes
• Experience supporting service improvement initiatives
• Excellent organisational and communication skills
• Confidence working with both technical and non-technical stakeholders
• A proactive mindset and passion for improving services

Why Apply?

Join a recognised and highly regarded organisation

Gain broad exposure across Service Delivery and ITSM functions

Play a key role in driving service improvement initiatives

Work alongside experienced technology and business professionals

Develop your stakeholder management and governance experience

Hybrid working with modern Central London offices

Excellent opportunity to enhance your profile within financial services