Service & Projects Coordinator: Growth Path & Generous Leave

Johnson Controls, Inc.; London Borough of Islington; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

25 days annual leave

Holiday purchase scheme

Pension & life assurance

Employee assistance program

Referral scheme

Exclusive discounts on JohnsonControls

Cycle-to-work

Career development

Free onsite parking

Dress down Fridays

Job summary

Johnson Controls is seeking a Service Coordinator to support our Service and Projects teams in London. You will coordinate engineers, customer requests, planned maintenance, purchasing, invoicing, and project activities in a fast-paced environment.

The role requires strong organisation, clear communication, and the ability to manage multiple priorities while delivering excellent customer service; prior admin/coordination experience is essential.

Qualifications

• Previous experience in an administration or coordination role
• Strong organisational and planning skills
• Excellent communication and customer service skills
• Ability to manage multiple priorities and meet deadlines
• Good attention to detail and accuracy
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)
• Experience in a service, engineering, facilities management, fire, security, or construction environment
• Experience with CRM or service management systems
• Knowledge of service contracts or preventative maintenance scheduling

Responsibilities

• Coordinate service calls, engineer schedules, and customer appointments
• Support project administration and maintain project documentation
• Raise purchase orders and coordinate materials and deliveries
• Assist with customer invoicing and contract administration
• Schedule planned preventative maintenance visits (PPMs)
• Maintain accurate records and provide administrative support across the business
• Liaise with customers, suppliers, engineers, and internal teams

Skills

Administration and coordination

Organisational & planning skills

Communication and customer service

Multitasking and deadlines

Attention to detail

Microsoft Office proficiency

Tools

Microsoft Office

CRM systems

Service management systems

Job description

Johnson Controls is seeking a Service Coordinator to support our Service and Projects teams in London. You will coordinate engineers, customer requests, planned maintenance, purchasing, invoicing, and project activities in a fast-paced environment.

The role requires strong organisation, clear communication, and the ability to manage multiple priorities while delivering excellent customer service; prior admin/coordination experience is essential.