Service Coordinator

Johnson Controls; London Borough of Islington; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

25 days annual leave

Holiday purchase scheme

Pension & life assurance

Employee assistance program

Referral scheme

Exclusive discounts on JohnsonControls

Cycle-to-work

Career development

Free onsite parking

Dress down Fridays

Job summary

Johnson Controls is seeking a Service Coordinator to support our Service and Projects teams in London. You will coordinate engineers, customer requests, planned maintenance, purchasing, invoicing, and project activities in a fast-paced environment.

The role requires strong organisation, clear communication, and the ability to manage multiple priorities while delivering excellent customer service; prior admin/coordination experience is essential.

Qualifications

• Previous experience in an administration or coordination role
• Strong organisational and planning skills
• Excellent communication and customer service skills
• Ability to manage multiple priorities and meet deadlines
• Good attention to detail and accuracy
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)
• Experience in a service, engineering, facilities management, fire, security, or construction environment
• Experience with CRM or service management systems
• Knowledge of service contracts or preventative maintenance scheduling

Responsibilities

• Coordinate service calls, engineer schedules, and customer appointments
• Support project administration and maintain project documentation
• Raise purchase orders and coordinate materials and deliveries
• Assist with customer invoicing and contract administration
• Schedule planned preventative maintenance visits (PPMs)
• Maintain accurate records and provide administrative support across the business
• Liaise with customers, suppliers, engineers, and internal teams

Skills

Administration and coordination

Organisational & planning skills

Communication and customer service

Multitasking and deadlines

Attention to detail

Microsoft Office proficiency

Tools

Microsoft Office

CRM systems

Service management systems

Job description

We are looking for a Service Coordinator to support our Service and Projects teams, ensuring the smooth coordination of engineers, customer requests, planned maintenance, purchasing, invoicing, and project activities.

This is a varied role ideal for someone who enjoys working in a fast-paced environment, staying organised, and delivering excellent customer service.

What you'll do:

• Coordinate service calls, engineer schedules, and customer appointments
• Support project administration and maintain project documentation
• Raise purchase orders and coordinate materials and deliveries
• Assist with customer invoicing and contract administration
• Schedule planned preventative maintenance visits (PPMs)
• Maintain accurate records and provide administrative support across the business
• Liaise with customers, suppliers, engineers, and internal teams

What we're looking for:

• Previous experience in an administration or coordination role
• Strong organisational and planning skills
• Excellent communication and customer service skills
• Ability to manage multiple priorities and meet deadlines
• Good attention to detail and accuracy
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)

• Experience in a service, engineering, facilities management, fire, security, or construction environment
• Experience with CRM or service management systems
• Knowledge of service contracts or preventative maintenance scheduling

What we offer

• Competitive Salary: Reflecting your skills and experience
• Lucrative Bonus: Very achievable target based bonus scheme
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.