Service & Projects Coordinator | Fast-Paced Admin & Customer Care

Johnson Controls; Crawley; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave (pro‑rated in hrs

Lucrative bonus scheme

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

Johnson Controls product discounts

Dress Down Fridays

Free onsite parking

Job summary

Johnson Controls is seeking a Service Coordinator in Crawley to support service and projects teams. You will coordinate engineers, customer requests, planned maintenance, purchasing, invoicing, and project activities, while delivering excellent customer service.

The role offers a lively, fast-paced environment with strong organisational support. Key responsibilities include coordinating service calls and schedules, administering projects, raising POs, handling invoicing, scheduling PPMs, and

Qualifications

• Previous experience in an administration or coordination role.
• Strong organisational and planning skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and meet deadlines.
• Good attention to detail and accuracy.
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams).

Responsibilities

• Coordinate service calls, engineer schedules, and customer appointments
• Support project administration and maintain project documentation
• Raise purchase orders and coordinate materials and deliveries
• Assist with customer invoicing and contract administration
• Schedule planned preventative maintenance visits (PPMs)
• Maintain accurate records and provide administrative support across the business
• Liaise with customers, suppliers, engineers, and internal teams

Tools

Microsoft Office

Job description

Johnson Controls is seeking a Service Coordinator in Crawley to support service and projects teams. You will coordinate engineers, customer requests, planned maintenance, purchasing, invoicing, and project activities, while delivering excellent customer service.

The role offers a lively, fast-paced environment with strong organisational support. Key responsibilities include coordinating service calls and schedules, administering projects, raising POs, handling invoicing, scheduling PPMs, and