Service & Projects Coordinator | Customer Operations

Johnson Controls, Inc.; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

Performance-based bonus

25 days annual leave (pro-rated)

Pension plan (employer match)

Life assurance

Employee assistance program

Referral scheme

Exclusive discounts

Career development

Free onsite parking

Dress Down Fridays

Job summary

Johnson Controls, Inc. in London is seeking a Service Coordinator to support service and projects teams, coordinating engineers, customer requests, planned maintenance, purchasing, invoicing, and project activities to ensure smooth delivery.

The role emphasizes strong organisational skills, effective communication, and experience in administration or coordination, with MS Office proficiency. It offers a competitive salary and growth opportunities within a dynamic, customer-focused environment.

Qualifications

• Experience in an administration or coordination role.
• Strong organisational and planning skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities and meet deadlines.
• Good attention to detail and accuracy.
• Proficiency with Microsoft Office tools.

Responsibilities

• Coordinate service calls, engineer schedules and customer appointments.
• Support project administration and maintain project documentation.
• Raise purchase orders and coordinate materials and deliveries.
• Assist with customer invoicing and contract administration.
• Schedule planned preventative maintenance visits (PPMs).
• Maintain accurate records and provide administrative support across the business.
• Liaise with customers, suppliers, engineers and internal teams.

Skills

Administration

Coordination

Organisational skills

Communication

Customer service

Multi-tasking

MS Office

Tools

CRM systems

Service management systems

Job description

Johnson Controls, Inc. in London is seeking a Service Coordinator to support service and projects teams, coordinating engineers, customer requests, planned maintenance, purchasing, invoicing, and project activities to ensure smooth delivery.

The role emphasizes strong organisational skills, effective communication, and experience in administration or coordination, with MS Office proficiency. It offers a competitive salary and growth opportunities within a dynamic, customer-focused environment.