Service Portfolio Management Specialist

easyJet Airline Company PLC; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking airline as a Service Portfolio Management Specialist, where you'll play a crucial role in optimizing service delivery across IT platforms. This dynamic position involves managing portfolios, ensuring alignment with business outcomes, and driving continuous improvement initiatives. Collaborate with diverse teams to enhance IT governance and stakeholder management, while enjoying a flexible work environment. With a commitment to innovation and a supportive culture, this role offers the chance to make a significant impact in a leading airline, all while enjoying competitive benefits and a collaborative atmosphere.

Benefits

Competitive base salary

Up to 20% bonus

BAYE, SAYE & Performance share schemes

Flexible benefits package

Excellent staff travel benefits

Qualifications

• Experience in service portfolio management within an IT department.
• Strong skills in stakeholder facilitation and communication.

Responsibilities

• Manage the I&O Platforms or Workplace Products portfolio for seamless delivery.
• Drive continuous improvement initiatives and establish governance.

Skills

Service Portfolio Management

IT Governance

Strategic Planning

Stakeholder Management

Incident Management

Data Analysis

Budgeting

Job description

Luton/Hybrid

COMPANY

When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 250 aircraft flying over 700 routes to more than 30 countries, we’re the UK’s largest airline, the fourth largest in Europe and the tenth largest in the world. Flying over 70 million passengers a year, we employ over 10,000 people. Its big-scale stuff and we’re still growing.

Team

The ITSO (IT Services and Airline Operations) organisation manages and is accountable for the rapid delivery of the trustworthy, scalable, and efficient IT infrastructure services needed to support the technology critical for easyJet’s future growth plans and ambitions.

As part of the ITSO organisation, the Orchestration team manages and oversees the value delivery of the Infrastructure & Operations Platforms (I&O) and Workplace Products. The ITSO Orchestration team provides the Platform and Product teams with processes, guidance and governance on the following topics:

1. Service integration.
2. Value and performance management.

Outside of ITSO, the Orchestration team also works in close collaboration with other IT Domains, such as IT Strategy and Architecture, Change and Portfolio and Digital Safety teams.

Job Purpose

The Service Portfolio Management Specialist manages either the I&O Platforms or Workplace Products portfolio, ensuring seamless delivery planning, service portfolio optimisation, and portfolio alignment within other portfolios. This role entails critical aspects of service portfolio governance and oversight activities that ensure the coordinated delivery of expected outcomes and value within an agreed timeframe.

Job Accountabilities

1. Prioritising different activities within the portfolio using clear and well-defined criteria and processes for prioritisation according to value – defined collaboratively with the easyJet Portfolio Delivery Leads.
2. Proactively identifying and flagging critical instances of portfolio dependency and their potential effects on value delivery.
3. Facilitating the allocation of resources to various initiatives within their portfolio and proactively helping solve conflicts in resource allocation to yield the maximum value for business and IT stakeholders.
4. Run portfolio governance as defined by the Service Portfolio Lead.
5. Helping to establish adequate portfolio governance to clarify how portfolio decisions are made and who is accountable for them.
6. Driving continuous improvement initiatives, such as service improvement activities, automation strategies, process improvements. Establishing standard prioritisation frameworks that help make clear and sometimes difficult decisions. Implementing best practices, and leveraging lessons learned from previous iterations.
7. Planning their portfolio by facilitating the definition of forward-looking roadmaps and by ensuring that these roadmaps are aligned with expected business and IT outcomes.
8. Organise the Platform/Product Increment (PI) planning sessions within their portfolio to align delivery roadmaps and manage dependencies within and across teams.

IT Stakeholder Management

- Communication & Coordination

1. Effectively communicating about their service portfolio and plan and ensuring coordination and alignment with the rest of the IT portfolio.
2. Collaborating on planning and forecasting I&O Platform or Workplace Product demand and capacity with the I&O Platforms Partner or Workplace Product leadership.

Risk & Compliance Management

- Delivery Risk Management

1. Proactively collaborating with Product and Platforms teams in order to identify risks in the delivery of the service portfolio.
2. Defining mitigation actions to address major risks to the successful delivery of the service portfolio.

Skills & Experience

1. Previous experience within an IT department with service portfolio management related tasks.
2. Experience in IT governance within a large or complex organisation.
3. Planning & orchestration skills: strategic planning, platform or product lifecycle management, demand management and capacity planning.
4. Proven stakeholder facilitation, communication and stakeholder management skills.
5. Experienced in managing and delivering through third party suppliers, focusing on business outcomes and employee experience.
6. Service management skills: experience with incident management, problem management and change management and ideally ITIL certification.
7. Data-savvy: strong data analysis skills.
8. Budgeting and financial management skills.

What you’ll get in return

1. Competitive base salary.
2. Up to 20% bonus.
3. BAYE, SAYE & Performance share schemes.
4. Flexible benefits package.
5. Excellent staff travel benefits.

About easyJet At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.

It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.

We support hybrid working and we spend three days per week in the office.

Apply

Complete your application on our careers site.

We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.

Business Area

Primary Location