Service Management Consultant - SC Cleared - Outside IR35

JR United Kingdom; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Service Management Consultant to drive the migration of service management practices for a critical government data programme. The role involves hands-on migration, stakeholder engagement, and contributing to service management architecture. Ideal candidates will have experience with ITIL v4 and ServiceNow, along with strong communication skills for technical transformations.

Qualifications

• Experience in hands-on migration of service practices to ServiceNow.
• Public sector experience preferred.

Responsibilities

• Lead migration of core service management practices.
• Facilitate workshops with Civil Servants for process migration.
• Ensure smooth transition from Jira to ServiceNow.

Skills

ITIL v4

Stakeholder Engagement

Change Management

Tools

ServiceNow

Jira

Job description

Social network you want to login/join with:

Service Management Consultant - SC Cleared - Outside IR35, London

Client: SR2 | Socially Responsible Recruitment | Certified B Corporation

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Service Manager – Process Migration (ITIL v4 – Jira / ServiceNow)
Programme: Critical Government Data Programme
Location: Hybrid (Once a week Travel)
Clearance: SC Clearance Required
Duration: 11 months initial remit (spread across 2 contracts)

Overview

Join a delivery-focused team enabling a critical government data programme. As Service Manager, you’ll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management framework our client is implementing—defining how services are supported, monitored, and improved across central and product teams.

How This Role Fits In

You’ll support the build-out of a service management architecture that enables applications to be:

• Effectively monitored
• Reliably supported
• Transparently reported on
• Continuously improved

You’ll help migrate key practices into the Home Office’s enterprise-wide ServiceNow environment to ensure operational scalability.

Key Responsibilities

• Lead hands-on migration of core practices:
• Incident Management
• Problem Management
• Change Enablement
• Service Desk
• Request Fulfilment

• Plan and facilitate detailed workshops with Civil Servants to:
• Explain impacts of process migration
• Ensure dependencies are surfaced and addressed
• Secure full stakeholder buy-in

• Work closely with technical and non-technical teams to ensure a smooth transition from Jira to ServiceNow

• Contribute to a broader Service Management Architecture enabling end-to-end operational support

Required Experience

• ITIL v4
• Hands-on migration of service practices to ServiceNow (Jira to SN migration experience is ideal)
• Deep stakeholder engagement skills with Civil Service or public sector experience preferred
• Background in consulting or advisory capacity, driving change in structured environments
• Ability to communicate technical transformations in plain English to a broad audience