Service Management Specialist

Accenture; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Service Management Consultant to drive transformative solutions across various sectors. In this pivotal role, you will engage with clients to enhance their service management practices, utilizing your analytical skills to address key challenges. You will be at the forefront of the digital workplace evolution, guiding organizations through their journeys to the cloud while ensuring operational excellence and cultural adoption. Join a forward-thinking team that values innovation and collaboration, where your contributions will significantly impact the success of clients and communities alike.

Benefits

Extensive benefits package

Competitive salary

Career development opportunities

Qualifications

• Minimum ITIL V3 certification required, V4 preferred.
• Experience in ITSM tooling implementation and cloud transformation.

Responsibilities

• Develop strategies and design solutions for Service Management.
• Lead ITSM and SIAM frameworks and manage service delivery.

Skills

ITIL V3 certifications

ITSM tooling implementation

Stakeholder management

Communication skills

Project Management

Cloud transformation

Agile methodologies

Tools

AWS

Google Cloud

Azure

ServiceNow

Job description

Service Management Consultant
Location: London
Salary: Competitive salary and package dependent on experience
Career Level: Consultant or Associate Manager (based on experience)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

Accenture’s Digital Workplace and Service Management group consists of leading professionals who combine business and industry knowledge with technology expertise, to deliver solutions for implementing an engaged and connected workplace. Our services revolve around the Cloud and SaaS, transitioning clients mobile, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey to the Cloud often requires significant cultural change and the implementation of new ways of working. We guide our clients through this journey working with a broad range of business stakeholders to minimise disruptions and to ensure a successfully outcome.

In our team you will learn:

• How to provide solutions to real world problems across a variety of industries.
• How to help transform leading organisations and communities around the world.
• How best to develop your skills and hone your talents within an innovative technology environment

As a Service Management Consultant, you will:

• Play a key role throughout the Service Management lifecycle; from developing a Strategy to Designing solutions, Delivering outcomes, and continual improvement.
• Use strong business analytical skills to synthesise client issues into key challenges which need addressing
• Provide capabilities for assessing and selecting commercial off-the-shelf service management tools and products
• Create a roadmap for Service Maturity, Transformation, and Improvement while bringing the client along the journey
• Gather requirements and to provide guidance on how to design and develop service management as a strategic asset
• Design of a Service Catalogue to enable IT to communicate effectively with the Business
• Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects
• Process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design
• Utilise Project Management experience to deliver, manage and track deliverables and projects
• Lead and participate in solution delivery following common methodologies including Agile, waterfall, Dev/Ops
• Enable client business outcomes through delivery of change such as cost reduction, operational effectiveness and embedding change and cultural adoption

What’s in it for you

At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package

• ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable)
• Proven ITSM tooling implementation experience
• Supporting customers through Transformation journeys (i.e. Journey to Cloud)
• Experience with designing infrastructure managed services, including service desk solutions
• Exceptional communication and presentation skills covering both technical and business concepts
• Strong stakeholder management and communication skills
• Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience and Generative AI.
• Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsary