Service Planning & Delivery Manager

Arriva Group; Derby; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Planning & Delivery Manager who will play a vital role in coordinating transport solutions. In this dynamic position, you'll collaborate with Train Operating Companies and manage the scheduling of rail replacement services to ensure high-quality journeys. Your organizational and communication skills will be key in liaising with various stakeholders and maintaining a reliable taxi database. Join a supportive environment that values diversity and offers ongoing professional development, where your contributions will significantly impact the transport sector.

Qualifications

• Proficiency in MS Excel and Word is essential for data analysis and reporting.
• Strong communication and negotiation skills are crucial for stakeholder engagement.

Responsibilities

• Collaborate with Train Operating Companies to create effective transport plans.
• Analyse data to optimize service delivery and manage taxi bookings.

Skills

Communication Skills

Negotiation Skills

Organisational Skills

MS Excel

MS Word

Attention to Detail

Team Spirit

Geographical Knowledge

Industry Insight

Tools

MS Excel

MS Word

Job description

Service Planning & Delivery Manager

Service Planning & Delivery Manager

Apply locations Ascot Drive Derby

Location: Derby with Hybrid working options

Company: Arriva Road Transport Services (ARTS)

Salary: £28,325 + on call

About Us:

At Arriva Road Transport Services, part of Arriva UK Trains, we’re passionate about delivering seamless transport solutions. We manage all aspects of coaches, buses, taxis and coordinators which are provided for rail replacement, special events, school support and train crew support.

What You'll Be Doing:

• Collaborate with Train Operating Companies (TOCs) to understand their transport needs and create effective, efficient plans.
• Schedule rail replacement road transport services that are robust and customer-centric, ensuring high-quality journeys.
• Create Detailed Briefings to inform all stakeholders, guiding them through operational plans.
• Diagram Timetables and procure bus services while ensuring compliance with UK/EU driving regulations.
• Source reliable and high-quality taxi, bus or coach suppliers.
• Liaise with internal and external customers, attending meetings to ensure smooth operations.
• Analyse Data to optimize service delivery and react to any changes in train schedules effectively.
• Maintain Our Taxi Database, coordinating bookings and managing relationships with reliable operators.
• Seek New Business Opportunities to expand ARTS services and enhance our offerings.

What You Bring:

• Communication Skills: You can engage confidently with diverse stakeholders, from TOCs to taxi operators.
• Negotiation Skills: You can drive positive commercial outcomes.
• Organisational Skills: You thrive in managing multiple tasks and prioritizing workloads effectively.
• Tech: Proficiency in MS Excel and Word is a must; you’re comfortable analysing data and producing reports.
• Attention to Detail: You ensure thoroughness in every task, from scheduling to invoicing.
• Team Spirit: You work well both independently and collaboratively, adapting to any situation.
• Geographical Knowledge: Familiarity with UK geography is a plus, but not essential.
• Industry Insight: Knowledge of drivers’ hours rules and passenger transport operations is desirable, but we’re open to training the right candidate!

Why Join Us?

At ARTS, you’re not just filling a role—you’re becoming part of a mission to provide safe, reliable transport solutions. Enjoy a supportive environment, ongoing professional development, and the chance to make a real impact.

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy.