Service Delivery Manager

risual Limited; Derby; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a dynamic and innovative company as a Service Delivery Manager, where you'll be at the forefront of client relations and service excellence. This role offers the chance to work in a vibrant environment, collaborating with teams to ensure client satisfaction. You'll oversee ITIL-related duties and manage multiple accounts, all while enjoying a hybrid working model and a range of benefits. With a commitment to growth and development, this is an exciting opportunity to advance your career in technology and service delivery. Be part of a passionate team dedicated to making a difference.

Benefits

Private Medical Insurance

Employee Assistance Program

25 days holidays plus your birthday off

Company Pension Scheme

Life Assurance (x4)

Training through Node4 Training Academy

Discounted Gym Membership

Complimentary hot and cold drinks

Company social events

Family savings and shopping discounts

Qualifications

• Experience as a Service Delivery Manager or similar role.
• Proficiency in MS Office and ITIL qualifications.

Responsibilities

• Develop and maintain strong client relationships to ensure satisfaction.
• Coordinate across departments to deliver exceptional service.

Skills

Communication Skills

Time Management

Attention to Detail

Team Collaboration

Presentation Skills

Interest in Technology and Business

Education

English & Maths GCSE, grade C or above

ITIL qualifications

Security Clearance

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Become a change maker and join Node4.

Node4 has a committed, talented, and diverse workforce that is continuously growing. As we expand through our own growth and acquisitions, we remain focused on the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

Whether you're just starting your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. You will oversee various ITIL-related and client relationship duties, managing multiple client accounts. You will work closely with the Account Manager and the wider Node4 team to deliver ‘Exceptional Service as a Standard’.

This role involves coordinating across departments to deliver exceptional service for new and existing clients. You will act as the main point of contact for service delivery issues related to your assigned accounts.

What will you bring?

• Qualifications: English & Maths GCSE, grade C or above (or equivalent).
• ITIL qualifications.
• Security Clearance (desired depending on account).
• Experience as a Service Delivery Manager or similar role. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

• Excellent communication skills (verbal, written, face-to-face).
• Effective time management skills.
• Exceptional attention to detail.
• Ability to work in a fast-paced, energetic environment.
• Strong verbal communication skills with the ability to tailor messages to different audiences.
• Experience in presentation preparation and delivery.
• Organizational skills, numeracy, and a structured work approach.
• A team player capable of collaborating across departments.
• Interest in Technology and Business.
• A positive, can-do attitude.

What can we offer you?

• Hybrid Working.
• Private Medical Insurance or Company-Paid Health Cash Plan.
• Employee Assistance Program.
• 25 days holidays plus your birthday off.
• Option to purchase up to 5 additional holiday days.
• Company Pension Scheme.
• Life Assurance (x4).
• A diverse workforce.
• Training through Node4 Training Academy.
• Family savings and shopping discounts via the Node4 benefits portal.
• Discounted Gym Membership.
• Modern facilities with open breakout areas.
• Company social events.
• Complimentary hot and cold drinks, biscuits, sweets, and fruit.

Why join Node4?

Founded in 2004, Node4 has experienced significant growth, expanding from an office in Derby to multiple locations nationwide. From three employees to over 1200, our success is driven by our people. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We take pride in our employees and our environment, which reflects our core values of Passion, Innovation, and Trust.

Join Node4 if you are passionate about technology and delivering exceptional service while developing your career within a welcoming and evolving company.

TAKE A LOOK AT OUR STORY