Service Planning & Customer Support Lead

Atlas Copco; Daventry; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Atlas Copco Power Technique Daventry is seeking a Customer Support Service Planner to provide proactive administration and support to customers and colleagues. You will contribute to keeping service visits, workshops and site operations running smoothly, from quotation through to invoice.

Based at our Daventry Workshop, you will coordinate with engineers, suppliers and the sales team, manage service planning boards, and ensure accurate risk assessments and engineer certifications are issued in a

Qualifications

• Proven experience of working in a customer service.
• Excellent communication and interpersonal skills.
• Strong planning and organising skills.
• Ability to manage and prioritise workload.
• Excellent PC skills including Microsoft Office.
• Excellent telephone manner.
• SAP knowledge and experience.
• Good knowledge of Microsoft Office applications.
• Good English and Maths skills.
• Experience of wokring with SAP is desirable.

Responsibilities

• Administer the forward planning of all open orders, from quotation through to invoice.
• Liaise with customers by telephone and e-mail to arrange service visits.
• Organise repairs and warranty claims within our workshop and onsite, liaising with our Logistics Team for delivery and collections.
• Coordinate with external vendors to ensure all materials and services are delivered on time and within budget, from quotation to payment.
• Be responsible for providing customers with all relevant risk assessment, method statements and engineer certification as required.
• Manage our Engineer and Technical Support planning board.
• Be responsible for our internal service systems, full training will be provided.
• Work closely with the Support team and providing resource when required.
• Answer customer telephone queries with respect to prices, deliveries, invoice and to collate any other information required by the customer or the Sales teams.
• Handle customer stock returns/credit notes/returns to distribution centres/ consignment stock administration (where applicable).
• Liaise with our Service Engineers to ensure quarterly stock checks are processed

Skills

Customer service

Communication

Planning

Time management

Tools

SAP

Microsoft Office

Job description

Atlas Copco Power Technique Daventry is seeking a Customer Support Service Planner to provide proactive administration and support to customers and colleagues. You will contribute to keeping service visits, workshops and site operations running smoothly, from quotation through to invoice.

Based at our Daventry Workshop, you will coordinate with engineers, suppliers and the sales team, manage service planning boards, and ensure accurate risk assessments and engineer certifications are issued in a