Service/Parts Advisor

ACS Recruitment Consultancy; Thames Ditton; On-site; GBP 32,000 - 38,000; Full time

Job summary

ACS Automotive in Thames Ditton is seeking a Parts / Service Advisor to welcome customers, handle enquiries by phone and in person, and manage workshop bookings.

You will explain work required, prepare estimates, order parts, and keep customers informed while coordinating with technicians to keep the day running smoothly. The role suits a friendly, organised professional who enjoys fast-paced aftersales environments.

Qualifications

• You’ll have experience in an automotive parts or service department, with a friendly approach and the ability to stay organised when things get busy.
• You’ll be comfortable talking to customers, working with technicians and taking ownership of enquiries from start to finish.
• You’ll care about getting things right and giving customers a reason to return.

Responsibilities

• Welcoming customers and handling enquiries over the phone and in person.
• Booking vehicles into the workshop and keeping customers updated on progress.
• Explaining work required, preparing estimates and gaining customer authorisation.
• Identifying, ordering and supplying parts for workshop jobs and customer enquiries.
• Liaising with technicians to help work run smoothly.
• Keeping bookings, parts records and invoices accurate and up to date.

Skills

Communication

Teamwork

Customer service

Job description

Parts / Service Advisor

Thames Ditton

£32,000 Basic | £38,000 OTE

Working Hours: Monday–Friday, 8am–6pm, plus Saturdays on a rota, 8.30am–12.30pm

Good with customers? Know your way around a parts or service department?

We’re recruiting for a Parts / Service Advisor in Thames Ditton. This is a varied role combining customer service, workshop bookings and parts support—ideal for someone who enjoys keeping things organised and being involved in the day‑to‑day running of an aftersales department.

What you’ll be doing:

• Welcoming customers and handling enquiries over the phone and in person.


• Booking vehicles into the workshop and keeping customers updated on progress.


• Explaining work required, preparing estimates and gaining customer authorisation.


• Identifying, ordering and supplying parts for workshop jobs and customer enquiries.


• Liaising with technicians to help work run smoothly.


• Keeping bookings, parts records and invoices accurate and up to date.

What we’re looking for:

You’ll have experience in an automotive parts or service department, with a friendly approach and the ability to stay organised when things get busy. Experience across both areas would be particularly useful.

You’ll be comfortable talking to customers, working with technicians and taking ownership of enquiries from start to finish. Above all, you’ll care about getting things right and giving customers a reason to return.

Our client, a franchised dealer group, has an immediate requirement for an Aftersales Advisor to join their successful team in the Thames Ditton area.

Duties and Responsibilities include:

• Providing customers with specific and relevant information about their car and its condition.


• Planning and performing pre picking and contacting customers to confirm the booking prior to the car coming in.


• Managing your own work-load and communicating with the team.


• Managing the car and invoice hand-over


• Offering additional products, extended warranties, accessories and also repairs.

Your background & skill:

• Excellent communication skills.


• Ability to work well within a team.