Aftersales Manager

ACS Automotive; Thames Ditton; On-site; GBP 38,000 - 50,000; Full time

Benefits offered by this job

Company Car

Company Laptop

29 days holiday including bank hols

Job summary

ACS Automotive in Thames Ditton is seeking an Aftersales Manager to lead the service, parts and workshop teams. This hands-on management role focuses on delivering excellent customer service and growing the department.

The ideal candidate brings 10+ years in automotive Aftersales, strong leadership and a proactive approach to drive profitability and department growth.

Qualifications

• 10+ years' experience within an automotive Aftersales department, predominantly in Service.
• Good working knowledge of Parts and Workshop operations.
• Previous roles as Senior Service Advisor, Assistant Service Manager or Service Manager.
• Confident dealing with customers and leading by example.
• Proactive, organised with hands-on approach.
• Strong communication and people-management skills.
• Desire to progress, develop a team and impact the business.

Responsibilities

• Take responsibility for day-to-day running of the Aftersales department.
• Lead from the front and support Service, Parts and Workshop teams.
• Ensure customers receive excellent service throughout their experience.
• Manage workshop productivity, efficiency and departmental performance.
• Work with the team to resolve queries and keep operations smooth.
• Help recruit, develop and motivate the team as the department grows.
• Identify opportunities to increase business and drive profitability.
• Be actively involved in hands-on management wherever needed.

Job description

Aftersales Manager – Thames Ditton

£38,000 – £40,000 Basic | £46,000 – £50,000 OTE

Permanent | Full Time | Company Car

Are you an experienced Senior Service Advisor or Assistant Service Manager ready to take the next step in your career?

We're looking for an ambitious, hands-on Aftersales Manager to join a growing automotive business in the Thames Ditton area.

This is a fantastic opportunity for someone who knows the Service department inside out, enjoys being involved in the day-to-day running of a dealership and is ready to make their mark in a management role.

We're not looking for someone who wants to sit behind a desk all day! We need someone who leads from the front, gets stuck in with the team and takes real pride in delivering excellent customer service.

The Opportunity

You'll be joining an established Aftersales department with a team currently consisting of a Service Advisor, Parts Advisor and three Technicians.

There are exciting plans to grow the department, recruit additional Technicians and increase workshop capacity to take on more business.

You'll have the opportunity to play a key part in that growth, building a strong, motivated team and helping shape the future of the department.

This could be the ideal next move for a Senior Service Advisor, Assistant Service Manager or experienced Service Manager of a smaller site who's hungry to progress and prove what they can do.

What You'll Be Doing

• Taking responsibility for the day-to-day running of the Aftersales department.

• Leading from the front and supporting the Service, Parts and Workshop teams.

• Ensuring customers receive an excellent level of service throughout their experience.

• Managing workshop productivity, efficiency and departmental performance.

• Working closely with the team to resolve customer queries and keep everything running smoothly.

• Helping recruit, develop and motivate the team as the department grows.

• Identifying opportunities to increase business, improve processes and drive profitability.

• Getting involved wherever needed – this is very much a hands-on management position!

What We're Looking For

• Ideally 10+ years' experience within an automotive Aftersales department, predominantly within Service.

• A good working knowledge of Parts and Workshop operations.

• Previous experience as a Senior Service Advisor, Assistant Service Manager, Service Manager or similar.

• Someone confident dealing with customers and leading by example.

• A proactive, organised individual who isn't afraid to roll their sleeves up.

• Strong communication and people-management skills.

• A genuine desire to progress, develop a team and make a difference.

Most importantly, we're looking for someone with the right attitude, drive and enthusiasm to take ownership of the department and help it reach its full potential.

Salary & Benefits

• Basic Salary: £38,000 – £40,000

• Bonus: £8,000 – £10,000

• OTE: £46,000 – £50,000

• Company Car

• Company Laptop

• 29 days' holiday including bank holidays

• Holiday entitlement rising to 33 days after 3 years and 35 days after 5 years

Working Hours:

Monday to Friday: 8:00am – 5:30pm

1 in 3 Saturdays: 8:00am – 1:00pm