Service & Parts Advisor

Vospers; St. Austell; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

30 days annual leave

Birthday day off

Motoring discounts

Cycle to Work

Training schemes

Job summary

Vospers in St Austell, Cornwall, is seeking a Service/Parts Advisor to provide a professional and courteous reception and service to customers, ensuring high satisfaction and promoting Vospers' brand.

You will identify parts, supply accurate quotes, book in vehicles, liaise with the parts department, and help drive parts sales while delivering efficient service in a busy workshop environment.

Qualifications

• Customer-focused role experience within automotive service or parts.
• Good verbal and written communication with customers.
• Ability to identify customer needs and upsell where appropriate.

Responsibilities

• Book in vehicles and arrange convenient appointments.
• Identify customer requirements and provide accurate quotes.
• Monitor workshop hours and maximize sale opportunities daily.
• Create job cards, invoices and estimates with care.
• Explain work performed to customers and note additional sales.
• Coordinate with Parts to ensure availability of parts.

Skills

Customer service

Communication

Sales ability

Tools

DMS system

Job description

About Us

Vospers is a family run business and leading Southwest motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!

• Full range of motoring discounts on MOTs, servicing, sales, and parts

• Access to an online platform with discounts across multiple retailers

• Paid sickness scheme

• Full range of employee assistance programmes and support services

• Cycle to Work scheme

• Professional development via our Motorv8 and Vospers 5 training schemes

• Manufacturer-specific training

• Generous staff and customer referral scheme

Job Title

Service/Parts Advisor

The Role

The main purpose of a Vospers Service/Parts Advisor is to provide a professional and courteous reception and service to customers, ensuring the highest standard of customer satisfaction and to promote Vosper's core and brand value at all times. Also accurately identify and sell vehicle parts to customers whilst providing a swift, efficient service by utilizing DMS and Parts identification facilities.

Key Responsibilities

• Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.

• Identify the customer requirements and where possible, supply an accurate fully inclusive costing.

• Constantly monitor the progress of available workshop hours, to ensure available hours to be sold are maximized on a daily basis.

• Produce accurate job cards, invoices, estimates and related information.

• Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.

• Produce warranty job cards in line with the manufacturer's policy and procedures.

• Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.

• Liaise with the Parts Department to ensure availability of parts.

• Arrange an efficient collection/delivery of customer's vehicles and courtesy cars.

• Ensure all cars that are loaned to customers are suitably insured by the customer.

• Ensure customer's service books are stamped as confirmation of a service carried out.

• Collect all monies or signed by authority prior to the release of the vehicle and ensure it is banked promptly.

• Promote and sell parts to achieve recognized targets

• Supply accurate and detailed parts quotations.

• Process all parts orders received in a professional, efficient manner, ensuring a high degree of accuracy.

• Adopt a flexible approach to working in all areas, i.e., internal, customer facing.

Location

St Austell, Cornwall

Salary

Dependent on experience and qualifications, to be discussed at interview

Hours

Monday to Friday

Care - Accountability – Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years' service with the company. At Vospers, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in Vosper's workforce.

Vospers are a Disability Confident and Youth Friendly Employer

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.