Service Advisor

Vospers; Barnstaple; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday accrual

Life Insurance

Motor discounts

Sickness scheme

Eye & flu vouchers

Employee assistance programme

Bike to work

Professional development

Job summary

Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits.

We are seeking a Service Advisor to coordinate between our workshop and customers, ensuring excellent service and knowledge. Based on experience, location will be discussed at interview.

Qualifications

• Excellent communication skills and a warm telephone manner.
• Ability to multi-task within a busy environment.
• Automotive background, or Service Advisor experience, highly desirable.

Responsibilities

• Providing a warm welcome to customers and booking in vehicles.
• Identifying customers' requirements and providing an accurate, fully inclusive costing where possible.
• Monitoring workshop hours to provide an efficient service to customers.
• Giving customers a full explanation of work carried out and highlighting upsell opportunities.
• Carrying out administration such as producing job cards, invoices, estimates and updating customer accounts.

Skills

Excellent communication

Multi-tasking

Automotive experience

Job description

Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• Holiday accrual scheme & paid day off for your birthday
• Life Insurance Scheme
• Full range of motor discounts for service, sales & parts
• Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
• Bike to work Scheme
• Professional development and recognition programme

The role

Our Service Advisors coordinate between our workshop and customers to provide our customers with excellent service and knowledge. As a Service Advisor you will be:

• Providing a warm welcome to customers and booking in vehicles.
• Identifying customers' requirements and where possible, supplying an accurate fully inclusive costing.
• Monitoring workshop hours, to provide an efficient service to customers
• Giving customers a full explanations of work carried out, making the most of any additional selling opportunities.
• Carrying out administration such as producing job cards, invoices, estimates, and updating customer's accounts.

About you

You will need:

• Excellent communication skills and warm telephone manner
• Ability to multi-task within a busy environment
• Automotive background, or Service Advisor experience, highly desirable

Location

Dependent on experience and qualifications to be discussed at interview

Hours

Monday to Friday (with Saturday on a rota)

Care - Accountability - Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.