Senior Parts Advisor

Vospers Group; Devon and Torbay; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

30 days annual leave (including bank &

MOTs servicing discounts

Online retailer discounts platform

Employee assistance programmes

Cycle to Work scheme

Motorv8 and Vospers 5 training schemes

Manufacturer-specific training

Staff and customer referral scheme

Job summary

Vospers is recruiting a Senior/Parts Advisor to satisfy customer needs by identifying and issuing the correct parts and maximizing sales opportunities. You will work with the team and Sales Representatives to convert sales growth opportunities.

The role involves answering calls, outbound prospecting, and using promotions to boost sales while providing excellent customer service. Join a family-run, growth-focused motor dealer group.

Qualifications

• Motor trade parts experience would be advantageous.
• Computer literate in Microsoft Excel and Word.
• Previous experience using the CDK Drive (Kerridge) system valuable.
• Previous experience using Internet based portals would be beneficial.

Responsibilities

• Answer incoming calls in the call center at peak times.
• Promote at least one product from promotions to existing customers.
• Make a minimum of 50 outbound calls per day to recover lost sales and cross-sell aftermarket parts.
• Analyse sales data to identify products to promote to customers.
• Record customer concerns and report to the Parts Manager.
• Log lost sales in the database.
• Assist other parts advisors with complex queries or parts lookups.
• Cover for the parts Supervisor in their absence.
• Set an example for staff in line with core values.

Skills

Motor trade experience

Excel & Word

Internet portals

Tools

CDK Drive Kerridge

Job description

Vospers is a family run business and leading Southwest motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!
• Full range of motoring discounts on MOTs, servicing, sales, and parts
• Access to an online platform with discounts across multiple retailers
• Full range of employee assistance programmes and support services
• Cycle to Work scheme
• Professional development via our Motorv8 and Vospers 5 training schemes
• Manufacturer-specific training
• Generous staff and customer referral scheme

Job Title

Senior Parts Advisor or Parts Advisor

The Role

The main purpose of a Vospers Senior/Parts Advisor is to satisfy customer needs by identifying and issuing the correct parts, to maximize all sales opportunities and work closely with other team members and Sales Representatives to identify and convert sales growth opportunities

Key Responsibilities

• To assist in answering incoming phone calls within our call center at peak times.
• Offer existing customers who call in at least one product from any of our promotions.
• Aim to make a minimum of 50 outbound calls per day to recover any potential lost sales, add link sell opportunities or cross sell aftermarket parts on price led enquiries.
• Annalise sales data to understand what products can be promoted to specific customers.
• Record any customers concerns and report to the Parts Manager.
• Record any lost sales on database.
• Assist the parts advisors with complex situations I.E customer querys and look up of parts.
• Cover for the parts Supervisor in his absence.
• Set examples at all times for staff to follow in respect of our core values.

Experience and Qualifications

• Motor trade parts experience would be advantageous.
• Computer literate in Microsoft Excel and Word.
• Previous experience using the CDK Drive (Kerridge) system valuable.
• Previous experience using Internet based portals would be beneficial.

Location

To be discussed at interview, dependent on experience and qualifications

Hours

Full time Monday to Friday 40 hours a week

Care - Accountability – Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company. At Vospers, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in Vospers workforce.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Vospers are a Disability Confident Employer